Airlines cancelled an international… Airlines cancelled an international flight. I got no notification from Kayak about cancellation. I only knew about it when I went to airlines website to pick a seat. It was panic mode. Getting to a Chat deal representative was a nightmare. The phone systems sent me in a loop and online chat was robotic and useless. No one got back to me even after days of trying. But once I got to a human, Felipe was the representative and he was fantastic. He fixed the errors, found alternative flight and rebooked everything and called back to confirm that I got the new email and the seats I want.

Do not use Kayak or Kiwi. It’s a scam! Very very poor service. Had a very bad experience with Kayak.com. The instructions were not very clear. I was told at Heathrow in London that I need a transit visa to board my onward flight to India and this was not made very clear at the time of the booking I’ve came across passengers sent back from Abu Dhabi to London because they did not have a transit visa. I had to buy another ticket from Abu Dhabi to India. Poor service. No one to talk to at the time of booking. Only interested in selling you add ons and all that information is very clear. I am reporting them to trading standards.

Booked a rental car thru kayak Booked a rental car thru kayak, I always make sure to buy insurance on anything I do. Not only the insurance was not added to book, but now I'm dealing with paying for a flat tire after returning the vehicle.

Heaven sent angel I was trying to find what felt imposible multi city flights for my family and I and after hrs an hrs online I decided to give Kayak customer service a call and I honestly believe Jonas. R was heaven sent. She went above and beyond in helping me. I’ve never experience this level of customer service with any travel agent. I felt she really cared and wanted to help. She truly exceeded my expectations with finding the perfect flights for us and also with her level of customer service. She deserved a pay rise, a bonus and promotion because she literally made me never want to book anything with anyone else but her. Thank you Jonás!!

Buzz is the best, incredibly helpful! The airline had cancelled my original connecting flight and I had called to reschedule but my new ticket was processing for over 2 weeks. I called back yesterday and was connected to Buzz and he was able to resolve my issue and confirm my new ticket in less than 24 hours. I am now confirmed to go see my family for the holidays and I cannot thank Buzz enough!!!