ONLY BECAUSE ZERO WAS NOT AN OPTION Last night I made flight reservations and paid for them through the Kayak site. This morning (less than 12 hours after I made reservations) I learned the funeral date had been changed, so I needed to cancel and change the reservation. I tried calling but the system did not recognize my phone number or email so the automated system would not let me proceed. I tried the site and was finally able to open a chat. The rep could not find any record of my transaction (from the previous evening) and said they were just a contractor and I would need to call Alaska Airline direct. They gave me a phone number that was completely bogus -1-800-100-1051 - no such service number. I finally looked up the phone number, contacted the airline directly, and they were able to cancel reservation with no problem. Kayak is a waste of time (well over an hour to be exact) and a source of much aggravation. Do not make reservations through them. Zero stars was not an option.

Booked a rental car thru kayak Booked a rental car thru kayak, I always make sure to buy insurance on anything I do. Not only the insurance was not added to book, but now I'm dealing with paying for a flat tire after returning the vehicle.

Probably one of the most useful… Probably one of the most useful features of Kayak is explore. This is a useful device when looking for EF or just some bargains. Kayak - unlike GF - shows prices for (all?) Asian LCCs, and also has a very good car rental search. Yesterday, thanks to Kayak, I saved 25e on renting a car in April (Keddy by Europcar was shown, while Argus and AutoEurope were not). I agree that OJ, DOJ and more complicated Kayak routes work poorly, and often not at all.

Heaven sent angel I was trying to find what felt imposible multi city flights for my family and I and after hrs an hrs online I decided to give Kayak customer service a call and I honestly believe Jonas. R was heaven sent. She went above and beyond in helping me. I’ve never experience this level of customer service with any travel agent. I felt she really cared and wanted to help. She truly exceeded my expectations with finding the perfect flights for us and also with her level of customer service. She deserved a pay rise, a bonus and promotion because she literally made me never want to book anything with anyone else but her. Thank you Jonás!!

Do not use Kayak or Kiwi. It’s a scam! Very very poor service. Had a very bad experience with Kayak.com. The instructions were not very clear. I was told at Heathrow in London that I need a transit visa to board my onward flight to India and this was not made very clear at the time of the booking I’ve came across passengers sent back from Abu Dhabi to London because they did not have a transit visa. I had to buy another ticket from Abu Dhabi to India. Poor service. No one to talk to at the time of booking. Only interested in selling you add ons and all that information is very clear. I am reporting them to trading standards.