Expected more I had put in a message with the order, and was expecting minutes, rather than just a transcript of the audio. I expected a phone call for potential issues with the recording. No one contacted me to follow up on the audio nor on my "minutes" request, but the transcript was acceptable. There were several places that the transcript says "phonetic" or "inaudible" that a phone call could have settled.

Getting transcriptions is confusing and… Getting transcriptions is confusing and wastes time when there is more than one order. There's no way to tell one order from another. Orders contain file numbers but it's meaningless to customers. It would help if you included customer-given file names or notes in the order summary or email notice. Thx.

Great Service. Super nice reps! Excellent transcription services for my many video files. The work is accurate and returned in a timely manner. Good value too. My only suggestion would be to standardize the file types that the work is done in. For example, I received both MS Word and Rich Text files - which were okay, but it would have been nice to have them all in MS Word. Also, the document formatting should be standardized too. My transcriptions appeared slightly different, even the MS Word files. This was not a problem per se, but again, it would be nice to have them all look uniform... particularly if one wants to paste the different transcripts together, as I did.

Fulfilled the Order When Another Company Said Impossible! I typically go to another transcription service but when they could not perform the job stating that the audio quality was too poor and they could not fulfill the order, I was dumbfounded. The quality was not the best but I could hear and understand the content and wondered why no one on their team could do the job. I turned to Transcribe.com. No issues, they promptly returned a complete transcript within a matter of hours.

INSTANT service, Fast and accurate and lightening quick responses - I'm coming back for more! I can't say enough about this service - wish I had stumbled on it earlier. two critical jobs in 36 hours - the first one 100% accurate overnight. The second was a half hour convo transcription that needed some further editing after the first draft - and that concern was met with lightening quick response and corrections done, sealed and delivered within 12 hours. I'm SOLD!