THIS PLACE IS A SCAM AND A RIP OFF THIS PLACE IS A SCAM AND A RIP OFF. MY ORDER CONFIRMATION SAID $27.89 WAS THE TOTAL, WITH FREE SHIPPING. THEN I GET AN EMAIL "RECEIPT" FROM E-RACKONLINE FOR $62.64. AFTER RESEARCHING, I FIND THAT E-RACK IS RELATED TO MATERIAL SOLUTIONS HANDLING. MATERIAL HANDLING SOLUTIONS WAS NOT MENTIONED ANYWHERE ON THE EMAILED "RECEIPT". I CALLED TO DISPUTE THE CHARGES AND WAS TOLD THAT THE DIFFERNCE WAS SHIPPING COSTS, WHEN I ARGUED, I WAS TOLD I HAD TO EMAIL ANDREW@E-RACKONLINE. SO, I DID, TELLING HIM I WANTED A SHIPPING LABEL FOR RETURNING THEIR PRODUCT BECAUSE, HAD I KNOWN IT WOULD BE THAT MUCH FOR SHIPPING, I WOULD NEVER HAVE PLACED THE ORDER. HIS ONE LINE RESPONSE WAS "SORRY WE DON'T DO THAT THANKS FOR YOUR ORDER". SINCE, I HAVE FOUND COUNTLESS REVIEWS FROM PEOPLE THAT HAVE HAD THE EXACT SAME EXPERIENCE THAT I HAD. THIS PLACE NEEDS TO BE RUN OUT OF BUSINESS!! DON'T ORDER FROM THEM!!!

On 07/26/2022 I order a bin shelf price… On 07/26/2022 I order a bin shelf price was 381And some change or so it said out the door. Shipping was $0 never said it would be calculated later or added later or anything. So I thought it was a good deal. Clicked purchases and in a couple hours I get a email conformation of the purchase for $631. Besucase shipping was $250. I emediatly called to cancel they said they would take care of it. Next day I get a call from a sales person saying their is a 25% cancellation fee. I told him he was crazy. Anyway what he’s out for this comapany they get you on the freight and the problem is it doesn’t tell you shipping will be charged they just do it and your out 25% minimum if you cancel. Because I clicked on the purchase on $381.00 but never agreed to the shipping charge I will definetly be disputing this one.

Great Resource This website and this company have been ideal for our material handling needs. When we need a specifically sized load strap, I order it here and it comes within a week or two. Only complaint is that it sometimes takes a while to get the quote. Once quote received and accepted process is quick and painless. Products are well made and better than expected in terms of quality.

Class Act The first positive review I gave you was on a Quick Spark survey, Prices, selection and customer service. They have a good thing going on over there. I enjoyed my ordering experience. Thank you Andrew and Daniel!

POOR CUSTOMER SERVICE! The salesman was given the dimensions… The salesman was given the dimensions of our opening, and I asked it the unit I was wanting to purchase would fit, and he said "it should", so I purchased the shelving unit to later fond out it would not fit. This company offered nothing to help. I'm stuck with a worthless shelving unit that will not fit in my space! I'll not make this mistake again!