I sent a message through the website… I sent a message through the website portal requesting specific product information and have yet to hear back. About 2 weeks ago now. Perhaps they busy with existing customers and are not able to address potential new ones. Sending update as fair is fair... and diligent response is probably as important as the product being sold. As I cannot yet speak to the ordering and procurement process however their handling of this post gets a full positive reply. I will being reaching out via telephone.

Poor Product Experience but Great Customer Experience The reason I am rating this a three is because the first item we requested to purchase was discontinued. To follow that, the second item we requested to purchase was not in stock however, our customer service rep, Ivan, was very helpful in locating a new item for us. We appreciated the service he provided us and we would absolutely use them again although we didn't purchase the product through them. My advice would be to thoroughly read through the fine print on every product they offer.

I was so confused? I was so confused. I place my order and I wasn’t given a shipping total until 3 days later when I practically begged for it as I was emailing back and forth with someone. The total order was a little over $400 but the final shipping came to like $240 so I ultimately told him to cancel my order which he did. It’s seems like they have good stuff at decent prices but there business processes are very out of date.

Terrible Customer Service When you buy something, you cant find out how much the shipping is until you have already paid for it. They sent me the wrong part and expected me to pay for return shipping and a restocking fee. Text back and forth for a week, with no results. Will never use them again.

I am chopped liver. I was informed that one of the items I ordered is discontinued. I suggest updating the website. The company cancelled the order, since it was just shy of half a $500 minimum order they require. So much for any future orders with me, there are plenty of other companies that are pleased with any size order, if even $1.