I haven't been with infotouch on a one… I haven't been with infotouch on a one to one basis for long only about a year,(we had gone thru a second party for about 8 years) but Alden has been most helpful and is always quick to respond to my questions and I really appreciate that in a service. Here's to many more years together.

A Solid POS Program with Good Support In initially choosing InfoTouch, our company found them to be honest and upfront about what their program could do and couldn't do for us. Our salesperson (Danny) spent as much time with us as needed to show us not only how the software works, but how it would work for our business. We have been using InfoTouch now 18 months as of this review and have no regrets. The register program has been easy to use and newbies pick it up pretty quickly. Back office usage works well. No software is perfect and any issues we have had have been quickly dealt with via their support. Support was friendly and helpful with our initial training and continues to be so as well.

Extremely poor technical support Extremely poor technical support. Called numerous times and left tons of messages. No calls back, couldn't reach anybody.

Bad technical support We was working with this software for more than 1 year and technical support is so slowly to attend your problem. You must first send an email and then they will contact you. They don't work on weekends so if you have a problem you have to have a plan B. In my case this weekend was large for the labor day I started with the "license problem" on 1th September and it's almost 10 am on the third day of September and nobody help me yet. I just received an apologize. Just imagine you can't open your store for 2 days just because you got a license error.......and you don't owe nothing.

Horrible They were great answering the phone and questions and very prompt, UNTIL, I signed and agreement. Then no one and I mean NO one answered the phone, rarely did I get a return call. The only thing I did get was excuses about why my system, that I was paying for was not ready to set up or it was ready to install just needing to get some one out there. A year later, canceled the order and now I am trying to get my money back, but still no phone calls answered lawyer has sent a letter and they will not even answer calls from the finance company (that they work with all the time).