I haven't been with infotouch on a one… I haven't been with infotouch on a one to one basis for long only about a year,(we had gone thru a second party for about 8 years) but Alden has been most helpful and is always quick to respond to my questions and I really appreciate that in a service. Here's to many more years together.

Out of State Set Up We had a very supportive team helping us set up the system. They responded to issues speedily and with professionalism. Considering that everything had to be done over the phone, they did an excellent job overcoming the geographic challenges. They would have had five stars except for the hours of availability: Theirs's is not a 24 hours support line. So any crisis that occurred outside of office hours did not receive their attention until the next business day. Otherwise, they were a great team, always very friendly and encouraging and I would definitely recommend them.

Horrible They were great answering the phone and questions and very prompt, UNTIL, I signed and agreement. Then no one and I mean NO one answered the phone, rarely did I get a return call. The only thing I did get was excuses about why my system, that I was paying for was not ready to set up or it was ready to install just needing to get some one out there. A year later, canceled the order and now I am trying to get my money back, but still no phone calls answered lawyer has sent a letter and they will not even answer calls from the finance company (that they work with all the time).

Overall my experience with Infotouch… Overall my experience with Infotouch has been positive. The team has been an absolute pleasure to work with. They are quick to respond to issues and actively listen to concerns. The system has helped streamline our transactions. Transactions have been streamlined compared to our previous system.

A Solid POS Program with Good Support In initially choosing InfoTouch, our company found them to be honest and upfront about what their program could do and couldn't do for us. Our salesperson (Danny) spent as much time with us as needed to show us not only how the software works, but how it would work for our business. We have been using InfoTouch now 18 months as of this review and have no regrets. The register program has been easy to use and newbies pick it up pretty quickly. Back office usage works well. No software is perfect and any issues we have had have been quickly dealt with via their support. Support was friendly and helpful with our initial training and continues to be so as well.