The service representatives I deal with… The service representatives I deal with whenever I call are polite, patient and always have a solution. They call back when they say they will. Technicians walk with me through my concerns and are knowledgeable and listen thoroughly.

Working with InfoTouch has been a good… Working with InfoTouch has been a good experience. Only reason they don't get 5 stars is because their Tech Support isn't always available the exact moment you need help. With doing a lot of weekend hours with the POS machines, getting in touch with someone during that time is not very convenient, especially when you have customers waiting. Other than that, great company to do business with!

Horrible They were great answering the phone and questions and very prompt, UNTIL, I signed and agreement. Then no one and I mean NO one answered the phone, rarely did I get a return call. The only thing I did get was excuses about why my system, that I was paying for was not ready to set up or it was ready to install just needing to get some one out there. A year later, canceled the order and now I am trying to get my money back, but still no phone calls answered lawyer has sent a letter and they will not even answer calls from the finance company (that they work with all the time).

Overall my experience with Infotouch… Overall my experience with Infotouch has been positive. The team has been an absolute pleasure to work with. They are quick to respond to issues and actively listen to concerns. The system has helped streamline our transactions. Transactions have been streamlined compared to our previous system.

They will abandone you. I have been installing Point of Sales Systems since 1995. Recently I had a customer who need to be upgraded to a current version of the software. The customer paid for their yearly subscription back on November of 2022. I should be valid till November of 2023. In July InfoTouch sent a expiration with a end of life for the version that my client was on. The software would shutdown and be unusable. They would not honor their subscription to November. Now the customer has been without a system for several month. I have tried to call many times. When I did get someone, I was told I would be called right back. No call back. They initially said that they would not update the customer. After some conversation and paperwork, they said that they would..... Nothing. They pretty much abandoned the customer and me as a dealer. They will not call back. This software is dated. It is very clunky. Don't buy. The software has changed hands and they have not done much to the functionality of the software for over a decade. T