Works well, but strange pricing model I love buffer and have been using the service for a long time. Our company has several different websites, which means several social profiles. It's great that we can keep them all in one place, however we have been unable to add a few of these accounts to Buffer because of the price increase. 3 stars because... We pay $15 per month for 8 social accounts, however if we wanted 9 or more (which we do), it's a huge price hike up to $99 per month!

I am astonished these folks are still in business Giving Buffer one star is really way too generous. They provide no way to get in contact by phone. This "small, remote team that is distributed globally," apparently doesn't receive any training except for how to upsell. They don't READ my messages, and certainly don't address my issue. I've submitted two tickets and had multiple email exchanges with various staff in an attempt to get a simple matter resolved, which never resolves. I either get a long email directing me to take multiple steps to buy a bigger account, or the customer service rep doesn't READ my email thus doesn't answer my question or help me. Terrible, terrible customer service. Truly the WORST customer service experience I've ever had.

Disappointed in Buffer Disappointed in Buffer, I setup scheduled posts, some where posted, but if I chose to delete a post or move it to a different day, it was posted on both days. App doesn’t sync with the website unless you keep closing it down or refreshing the page. The also appear to have a lot of problems posting short 20-30 second videos to Instagram. Receive email saying post has gone, but it hasn’t. So I do not recommend Buffer as a reliable source to social media scheduling management.

Great support and care for everyone I am a free user, and I've been talking to their support team for about a week about an issue I was having with video codecs. While I'm not able to get a premium subscription yet, I just wanted to attest to their great support team who will take the time to even help us free users. I'm satisfied with my experience so far.

Very Missleading. Very Missleading. I thought I could use one account for each 3 platforms and then I saw I could add multiple profiles for each 3 platforms. I know it sounds weird. But the language of the service isn't clear and does not do what it is promised.