Dealing with Buffer has been fantastic 10/10 Honestly dealing with buffer over the last couple of months has been fantastic. As a social media marketer for Verizon I have been able to use this for a variety of different projects and it really saves time, energy and stress. Small monthly payment is nothing compared to the hundreds of hours and dollars you would save! Great software that helped me so much here in the UK

I am astonished these folks are still in business Giving Buffer one star is really way too generous. They provide no way to get in contact by phone. This "small, remote team that is distributed globally," apparently doesn't receive any training except for how to upsell. They don't READ my messages, and certainly don't address my issue. I've submitted two tickets and had multiple email exchanges with various staff in an attempt to get a simple matter resolved, which never resolves. I either get a long email directing me to take multiple steps to buy a bigger account, or the customer service rep doesn't READ my email thus doesn't answer my question or help me. Terrible, terrible customer service. Truly the WORST customer service experience I've ever had.

Advice for new customers -> Advice for new customers -> Buffer will charge you for a full year of publish and analyse, even if you think you've changed it to monthly. This is the only subscription I've seen that enrolls you onto yearly automatically, very shady. Recommendation for Buffer: Don't auto-enrol trials onto the yearly plan and don't auto-subscribe trial users onto the analyze plan. Most people just want the publishing plan and they will forget to cancel analyze as they never signed up for it. Thanks,

Best Customer Services We started to work with Buffer before 1 month. And system working very cool and easy. We solve our social media management problem with Buffer service. Also last week we live little bit problem and day solve in 1 hour only. They have very fast for customer services. Thanks Buffer team we will work more together. We are so happy and we can advice for everybody. Thanks CEO at Decocre Melda Karaçelik

Works well, but strange pricing model I love buffer and have been using the service for a long time. Our company has several different websites, which means several social profiles. It's great that we can keep them all in one place, however we have been unable to add a few of these accounts to Buffer because of the price increase. 3 stars because... We pay $15 per month for 8 social accounts, however if we wanted 9 or more (which we do), it's a huge price hike up to $99 per month!