Buffer is unreliable Core features are unreliable. It works well in theory, but the main reason you buy buffer is for scheduling, which does not work properly. Posts often fail to posts without any clear reason why, so often, in fact, that the entire purpose of staying with buffer comes into question. We still have to manually posts ad hoc when a post fails, so it does not save us much time and causes internal frustration on a weekly basis because we have to quickly manually upload it from home. I have two businesses I use buffer for with multiple platforms attached. Issues occur with both and on different platforms (Instagram, FB, Linkedin) Support is useless. They just blame the platform and ask you to repost it. I, and my colleagues, have reported the failed posts dozens of times, it's useless. The repost feature fails as well. You can schedule a repost with one click, but it often fails. The images somehow get deloaded, and you have to manually re-upload them.

The web app is fine and works well The web app is fine and works well. The mobile (Android) app is...a mess. Constantly stuck in loading loops, "Oh no, we can't draft that post!", posts going immediately to drafts when it does work instead of to the queue or published immediately (mostly for Twitter -- it's been like this for months, even before the takeover).

Scammers - unauthorised charges two years later Scammers. Signed up over two years ago, cancelled within a week or so as it wasn’t as good a tool as their rivals. Two years later I get a random charge for £148.99 from buffer. Unauthorised. Bunch of a parasite. The hassle I’ve had to go through to get a refund is unacceptable. Ultimately I’m having to speak with AMEX to force a chargeback. Scumbags.

Great support and care for everyone I am a free user, and I've been talking to their support team for about a week about an issue I was having with video codecs. While I'm not able to get a premium subscription yet, I just wanted to attest to their great support team who will take the time to even help us free users. I'm satisfied with my experience so far.

Disappointing results Buffer has been good, up until now. I haven't been able to get in for over two days. Contacted over Twitter (as I couldn't even get up the homepage), provided a picture, as they requested, and its been too long before getting some kind of response. This is to get access to a paid account too definitely not a level of support that I would expect. UPDATE: It turns out that Buffer doesn't like certain VPN's being turned on and block users that use them. Not a good move. You should want to encourage your customers to keep safe while online, not discourage it.