Cathy Blight
GBUpdate on my previous review Update on my previous review. My landing page and everything else has disappeared. I only get an error page. It appears the last time they updated their own website was 2022. Looks to me like they've gone out of business. However, they've had no problem billing my account every single month. You don't continue to take money from customers after you've hit the road. I'm working with my credit card company to make it stop, I can't believe they have a website up there that continues to bring in new customers.
Diona Miller, Real Estate Broker
GBThe postaprop Pro Plan has helped me… The postaprop Pro Plan has helped me setup an entire Facebook campaign with several ads and retargeting. The customer service goes the extra mile (Hello Kevin!) as they worked late (10:30PM) to complete my campaign. Great job with landing page and ad graphics. Very happy with first campaign and will look to do more in the future.
Dr. Stephen Kandeh
GBPostAprop Stole from me On 1/30/2019, I wrote a review about the horrible service (non-service, frankly) I received from this company. Their response on 2/4/2019 was that I failed to use their service but that everything was set up correctly on their end. Lies! Anyway, I contacted the company several times between January and February to get a refund, and they refused. As is always the case, companies of this nature prey on consumers because they do not have the necessary tools to fight back. So, I told them to cancel my subscription and never to bill me ever. They told me my account has been cancelled, so I accepted my loss and moved on. Guess what? They never stopped! On 9/27/2021, I noticed a billing from this company AGAIN for $310.92. Can anyone imagine such an affront to business integrity? I called them about this and the fellow on the other end told me he would have to check this account get back to me the same day. He never did. A guy named Mike sent me an email on 9/27/21 stating "I found the charge and will have a refund processed today. We will send you confirmation soon". I have not received the confirmation or the refund as of 10/8/2021. Now, imagine that someone unlawfully takes (steal, really) money from you and you make them aware of this sneaky behavior. Is this the weak response you will expect? Nothing about apologies for stealing your funds, or our system misbehaved, or we apologise for this confusion or something to this effect. I am still waiting for action from the boss of this company but wanted to bring this to the attention of the users of this service. BEWARE!
Len DiPaolo
GBI ordered the Pro Plan I ordered the Pro Plan. My Facebook ad campaign from postaprop included a high quality video ad. The video production was excellent and highlighted the New Construction project I'm working on right now. The entire campaign is very professional. Consistent with my branding. Customer service has been responsive at all times of the day including late night texts and calls from Kevin when needed. Len DiPaolo Berkshire Hathaway in NJ
Ryan Jacques
CAWorst Customer Service I've Ever Experienced Like others that have posted in 2022, I am very unhappy with PostaProp's Service. I paid them for a year upfront to use the platform, and additional $300 to build a video ad and landing page for me. It took them 3 MONTHS to get my ad completed and took me emailing them over and over asking for a refund for them to finally get it done. During this time I wasn't provided access to the platform at all for my own use either. Over and over I was told they would reach out the next day, and over and over nothing happened for weeks. Once the ad was up and running, things were fine for a while. Cost per lead and the quality was decent. a few months, after a couple weeks of no leads, I realized the URL on my ad was no longer working. I turned off the ad off and emailed postaprop and they emailed back saying a ticket had been opened. That was 3 months ago....I emailed them 7 or 8 times and got a response once, which was "I'll be available Monday". Monday came and went, still nothing. Their lack of both communication and action is shocking given they want realtors to trust them. If we as Realtors treated our clients this way, we wouldn't be in business for long. I finally gave up and emailed them telling them to just forget it, and that I no longer wanted to work with them, and I didn't even get a response to that email. Brutal Service