Great company to deal with Great company to deal with. Customer service from them is great. Placed an order on back order. Unfortunately, they couldn't fulfill the order in the time frame needed due to supplier issues, but they refunded me straight away once a refund was requested. Will happily buy from Merchbar again.

Never Shipped I placed my order for a Noah Kahan vinyl on January 4th. My bank has been charged and I’ve received my order number, but there has been no notice of shipping. It is now May and I still have not received my vinyl. I have emailed customer service and they told me I could cancel my order or keep waiting but that they had no updates. Considering this is a gift, I’m very disappointed and wish there was better communication. 5 months with no update is ridiculous.

Never received order Ordered a vinyl, after about three months I still never received it. Order was canceled at one point without notification, only found out because I eventually reached out. Garbage site, will not make the same mistake twice.

The staff at Merchbar are very responsive The staff at Merchbar are very responsive to customer contacts. I was worried about receiving a product on time and received it as needed. Plus, they have interesting products!

I paid for terrible service and no product. DO NOT RECOMMEND It’s now April 28th, I placed this order on January 18th. Still says order is processing even though I’ve already paid for it. Terrible customer service, too. I’ve gone back and forth with them a ton, and nobody will give me an answer as to why I haven’t gotten my order yet. I waited so long because I really wanted this album. I tried giving them the benefit of the doubt; maybe this was a preorder, and I just wasn’t paying attention?? Nope. Nowhere did it ever say preorder nor were there any indication there would be a delay from when I ordered to when I received. Probably never existed in the first place. On top of the terrible customer service, and never receiving my order (despite paying for it),the album is now on sale much cheaper than what I paid (for nothing).