Great company to deal with Great company to deal with. Customer service from them is great. Placed an order on back order. Unfortunately, they couldn't fulfill the order in the time frame needed due to supplier issues, but they refunded me straight away once a refund was requested. Will happily buy from Merchbar again.

Order Never Shipped Order Never Shipped Still waiting on an order I placed over a month ago. I'm only now seeing all these reviews. It's consistently poor here, reviews.io and Better Business Bureau. I absolutely regret ordering from this scam of a company. Hoping to get my refund handled after filing a complaint with the BBB.

Ordered this item back on 12/21/23 Ordered this item back on 12/21/23, I still have not received it. Possibly won’t, will not ever buy from this company again. What a disappointment, sent messages to them. But no luck, terrible customer service

Never received order Ordered a vinyl, after about three months I still never received it. Order was canceled at one point without notification, only found out because I eventually reached out. Garbage site, will not make the same mistake twice.

Two Orders Sat for Months without Movement I have had very few positive experiences with Merchbar, the negative severely outweighs the positive. Two successful orders, one backorder, two unsuccessful orders. The two successful orders (first ever and latest) went without issue, no complaints. Found out last week that the open backorder was in stock 3 times between my date of purchase and this month (May 2024), which is pretty neat. Probably didn't have enough stock to fill backorders - annoying, not a big deal. Where I really draw the line is when not one, but two orders, both north of $200, sat for 6+ months without movement. All items ordered were listed as "In Stock" the entire time. Merchbar Support is depressingly useless, citing "warehouse and supplier issues" and regurgitating the same copy/paste answers. They claim their "website reflects the price and availability of items based on our supply partner's inventory," though I was actually able to receive my order before my order status with MB was updated from "Processing." Weird. I will say that both times, I have managed to receive my money back, unlike other reviews. I will applaud them for that much. Merchbar - Fix your business model. If the "warehouse and supplier" issues you've been having go on for longer than a couple months, maybe it's time to change tactics. I find it very hard to believe that these supposed issues are profitable. You've lost two sales fairly large sales because of this over the past year, and most assuredly lost a customer. To people reading this - If you haven't ordered already, don't. Buy directly from the artist if possible. If you are unable to, buy as close to them as possible (e.g. record label, booths, IndieMerchStore.com, etc.)