Amazing Customer Care I purchased a Boxset that was signed by the artist. When my boxset was received the signatures were missing. I contacted the Merchbar customer care and the team started handling everything. I received several update emails explaining my status. I have ordered several items from Merchbar and I will be a customer for life. I feel so confident placing orders with their amazing customer care team. My order was replaced and I am so impressed with how my concern was resolved! The customer care team really worked to get my order corrected. I want to thank them and let each and every one of them is truly appreciated!!

The staff at Merchbar are very responsive The staff at Merchbar are very responsive to customer contacts. I was worried about receiving a product on time and received it as needed. Plus, they have interesting products!

Do not buy from Merchbar Made my pre-order one year ago to the day. Missed the promised August ship date. Missed the promised October ship date. Missed the promised January ship date. It's been so long that the credit card I ordered with no longer exists. Save your money, buy direct from artists when you can. Merchbar is a scam.

Horrible company Horrible company, I've been waiting for over 6 months for an album that should have been here for christmas. Every single time you contact support, the only thing they tell you is " it's delayed, wait more "

As of today I still have not received… As of today I still have not received my order which I placed on December 3rd 2023. I've called many times and have spoken with six or seven "receptionists" all of whom stated they would send a priority email to "the team." I've received no contact from the team or merch bar, I've not received my order and no one I've spoken to can refund my money.