Consider all your options. I think the security hold time and the processing time is way to long to hold the donations. The whole reason for signing up for the fundraiser was to help a family in need during the loss of a loved one. It has been 10 days and the family has still not been able to access funds they were needing to apply towards funeral cost. I think the 72 hour security hold should be it and then they should let the beneficiary have immediate access to the donations. 10 days after a donation and the status is still showing pending after the donations were suppose to be cashed out is just crazy. Next time I may consider other fundraising options to help a family in need ,because in a critical time of need 2 weeks to wait on funds is not appropriate in my eyes. Especially if the contributors had just given cash or even sent it by mail it would have been available sooner then using give a gift.

Disapponted The fees are not clearly stated up front. Also, the process of cashing out was a challenge. There has to be an easier way to complete transactions. Having to wait for a representative to contact you and then get approval from the manager. The family that we were donating to are still waiting for the check to come. This week makes almost two weeks of waiting.

I don’t know anything about this… I don’t know anything about this company but I do know they somehow got ahold of my 12 year olds vanilla gift card she got for Christmas from her grandma out of state and they wiped the card out. I opened an investigation with the card company and emailed this company and have gotten no response. They should be ashamed of themselves!

A good place to start your crowdfunding efforts Setting up the different pages was pretty easy and we like the overall look and feel of the site. However, we did have a couple of issues. There was a bug in getting photos and videos to appear correctly. And there were many fraudulent charges coming through to our account. Both issues were fixed but I feel like there was not a quick way to access a help desk. When something went wrong I had to send an email and wait almost 24 hours for the issue to be resolved. Luckily the issues were not time sensitive.

Almost perfect I really like the site when it comes to the guest book and posting pictures as well as information. It isn't completely user friendly so thank goodness I worked in IT and know a little about data bases. Also, the fee you charge for processing a payment is outrageously high and incredibly inflated. We lost as well as you a lot of money due to the fee you charged. Many of our guests complained and we were handed cash at the wedding instead of using the site. Out of 132 people only three used your website. That should speak volumes about your fee scheduled.