Consider all your options. I think the security hold time and the processing time is way to long to hold the donations. The whole reason for signing up for the fundraiser was to help a family in need during the loss of a loved one. It has been 10 days and the family has still not been able to access funds they were needing to apply towards funeral cost. I think the 72 hour security hold should be it and then they should let the beneficiary have immediate access to the donations. 10 days after a donation and the status is still showing pending after the donations were suppose to be cashed out is just crazy. Next time I may consider other fundraising options to help a family in need ,because in a critical time of need 2 weeks to wait on funds is not appropriate in my eyes. Especially if the contributors had just given cash or even sent it by mail it would have been available sooner then using give a gift.

poor Verbiage used by staff was not geared to nonprofits ("pricing" for acknowledgment gifts, etc) Cost of using the service was NOT clearly explained upfront. Phone service was advertised but when requested we were told we were expecting "too much", and they would not be providing "consulting" services. When we stated that the costs were not clearly explained we were berated and the owner was very defensive and accusatory - very poor customer service. We were trying out the service, and if it worked would have done another larger campaign in the spring. As it is we will not and will warn others away.

Almost perfect I really like the site when it comes to the guest book and posting pictures as well as information. It isn't completely user friendly so thank goodness I worked in IT and know a little about data bases. Also, the fee you charge for processing a payment is outrageously high and incredibly inflated. We lost as well as you a lot of money due to the fee you charged. Many of our guests complained and we were handed cash at the wedding instead of using the site. Out of 132 people only three used your website. That should speak volumes about your fee scheduled.

Would not use this service again Would not use this service again. Money was given and after repeated requests did not receive it. Don't like it.

web design A better web design that is easier to navigate would be good. For instance, the dashboard should be visible. Its under my fundraiser but it isn't visible. Those that do not know, have a hard time finding what to do first. To delete a mistake is almost impossible. I started the fundraiser but decided on something else and I could not delete the old one.