Consider all your options. I think the security hold time and the processing time is way to long to hold the donations. The whole reason for signing up for the fundraiser was to help a family in need during the loss of a loved one. It has been 10 days and the family has still not been able to access funds they were needing to apply towards funeral cost. I think the 72 hour security hold should be it and then they should let the beneficiary have immediate access to the donations. 10 days after a donation and the status is still showing pending after the donations were suppose to be cashed out is just crazy. Next time I may consider other fundraising options to help a family in need ,because in a critical time of need 2 weeks to wait on funds is not appropriate in my eyes. Especially if the contributors had just given cash or even sent it by mail it would have been available sooner then using give a gift.

Great customer support but missing a few key features We had a good experience with Deposit a Gift. Customer service was very responsive and extremely helpful. Over all I liked it but I think it needs some work still. A couple of things I didn't like. Don't like the Deposit a Gift banner across the top of my fundraiser - green color didn't mesh well with the design we chose plus I felt like we paid for the site so we should be featured at the top. Was unable to refund customer through deposit a gift, this was tough because we paid the fee for the gift which we didn't get refunded. This is probably the deal breaker for us. The option to e-mail donors from Deposit a Gift would have also been helpful.

Disapponted The fees are not clearly stated up front. Also, the process of cashing out was a challenge. There has to be an easier way to complete transactions. Having to wait for a representative to contact you and then get approval from the manager. The family that we were donating to are still waiting for the check to come. This week makes almost two weeks of waiting.

Love the site, don't love all the email I love the functionality of the website. It's a terrific service and the fees seem fair. What I don't like is the inability to opt out of all of the marketing messages. I'm using the service to manage contributions to a surprise gift for my wife, and it's difficult to keep it a surprise when Deposit a Gift messages pop up in my email multiple times per week. I'm paying for the service, I should have the option to turn these messages off.

poor Verbiage used by staff was not geared to nonprofits ("pricing" for acknowledgment gifts, etc) Cost of using the service was NOT clearly explained upfront. Phone service was advertised but when requested we were told we were expecting "too much", and they would not be providing "consulting" services. When we stated that the costs were not clearly explained we were berated and the owner was very defensive and accusatory - very poor customer service. We were trying out the service, and if it worked would have done another larger campaign in the spring. As it is we will not and will warn others away.