Consider all your options. I think the security hold time and the processing time is way to long to hold the donations. The whole reason for signing up for the fundraiser was to help a family in need during the loss of a loved one. It has been 10 days and the family has still not been able to access funds they were needing to apply towards funeral cost. I think the 72 hour security hold should be it and then they should let the beneficiary have immediate access to the donations. 10 days after a donation and the status is still showing pending after the donations were suppose to be cashed out is just crazy. Next time I may consider other fundraising options to help a family in need ,because in a critical time of need 2 weeks to wait on funds is not appropriate in my eyes. Especially if the contributors had just given cash or even sent it by mail it would have been available sooner then using give a gift.

To expensive The fee is way too much

poor Verbiage used by staff was not geared to nonprofits ("pricing" for acknowledgment gifts, etc) Cost of using the service was NOT clearly explained upfront. Phone service was advertised but when requested we were told we were expecting "too much", and they would not be providing "consulting" services. When we stated that the costs were not clearly explained we were berated and the owner was very defensive and accusatory - very poor customer service. We were trying out the service, and if it worked would have done another larger campaign in the spring. As it is we will not and will warn others away.

Unacceptable - Please use another service This company shut down two of my campaigns and also refunded all of the monies to contributors without any prior notification to me. Once I called in they did not return my phone calls. They then sent a very cryptic email with hardly any information. I will never use this service again.

My page was deleted for no reason and I… My page was deleted for no reason and I left messages and got no response and I’m not even sure what happened to the donations.