Deceptive business practices Over the past 2 months I tried to sign up for a 4 month free trail that was offered by Samsung and SiriusXM because I bought a brand new Samsung phone. The Samsung link directed me to the SiriusXM portal where it would not recognize the promotion. I contacted SiriusXM and they stated their was indeed an active promotion and that they would research the issue. They never got back to me so I filed a BBB complaint. Over the next month and 1/2 I spoke and emailed a SiriusXM Customer Service Rep (Denis Lever). He stated that he was attempting to resolve the issue and find out why the promotion was not working. I was promised a free trial with no obligation or credit card on file. When I called him back to redeem the promotion, he deceptively stated that he then needed a credit card on file and that I could call him anytime to cancel the service. I find this shady and extremely deceptive. I find this type of business practice unethical.

SiriusXM New App issues… I have had SiriusXM for about 4 years and have been very frustrated with the rollout of the new App in January. I had several days of being unable to stream music on my IPad and the features are different with ‘the library’ than prior ‘favorites’. Seems like a big step backwards. Called tonight to report issue and told to remove the App from Ipad. Was unable to install the SiriusXM App as it was not in the App Store (unless you are a Dealer, or Business). Wow! Unclear what happened, but the overall functionality has dramatically declined and now impacts ability to stream. Hoping for resolution and improved service.

Sirius XM sucks!! Sirius XM sucks!!! Old business model, more relevant before Covid when more people commuted to work. The most egregious operating practices of this “business” are AGGRESSIVE marketing and NEGATIVE billing. If you buy a vehicle that comes with their free trial, you’ll learn how it feels. And whatever you do, don’t provide a credit card number - it’s too much damn temptation, to charge indiscriminately, any time they want, years later, after you’ve cancelled and informed the card company not to authorize ANY charges from Sirius XM. NOTHING, EVER! Today, it was another ~ $600 subscription for a car we traded 8 years ago! After having the same conversation and blocking transactions, 3 years ago. And that was FIVE years after we no longer had the car! NO service is worth ongoing abuse and aggravation, that will be unleashed upon you. Pity the people without options, who promote and support dishonest, Your-money-is-the-ONLY-thing-we-care-about-publicly-traded-companies!

Sirius xm is a VERY dishonest company Sirius xm is a VERY dishonest company. They will use tactics to cheat you out of money, claim they did not receive documents you email them, lead you to believe you have cancelled a service but continue to charge you. The agent at the terrible call center even admitted that she had been lying to me for over a month. BEWARE. This company’s business practices should be investigated and they should be shut down. They are scammers, liars, cheaters.

They have lost their minds On Sunday, I went to visit someone and my go-to station was playing. Two hours later, I got back in the car and suddenly - nothing. Only junk stations I never listen to. For three days I've been trying to get to the bottom of why I need an unlock code for those stations, and to say Sirius is unresponsive is an understatement.