SiriusXM New App issues… I have had SiriusXM for about 4 years and have been very frustrated with the rollout of the new App in January. I had several days of being unable to stream music on my IPad and the features are different with ‘the library’ than prior ‘favorites’. Seems like a big step backwards. Called tonight to report issue and told to remove the App from Ipad. Was unable to install the SiriusXM App as it was not in the App Store (unless you are a Dealer, or Business). Wow! Unclear what happened, but the overall functionality has dramatically declined and now impacts ability to stream. Hoping for resolution and improved service.

Wasted my time to try to cancel them Wasted my time to try to cancel them. Call back system took longer than the original wait time. Customer service rep repeatedly tried to upsell me to continue paying, even after I told him I wanted to cancel

My now ex-boyfriend signed up for this… My now ex-boyfriend signed up for this service in December. I dumped him around that time because he was on heroin pretty bad. I unsubscribed from everything I could jut missed this one. Yesterday, they took my last $10 and would not refund it even though I never used their service. They are terrible people and I hope they go out of business!

Deceptive business practices Over the past 2 months I tried to sign up for a 4 month free trail that was offered by Samsung and SiriusXM because I bought a brand new Samsung phone. The Samsung link directed me to the SiriusXM portal where it would not recognize the promotion. I contacted SiriusXM and they stated their was indeed an active promotion and that they would research the issue. They never got back to me so I filed a BBB complaint. Over the next month and 1/2 I spoke and emailed a SiriusXM Customer Service Rep (Denis Lever). He stated that he was attempting to resolve the issue and find out why the promotion was not working. I was promised a free trial with no obligation or credit card on file. When I called him back to redeem the promotion, he deceptively stated that he then needed a credit card on file and that I could call him anytime to cancel the service. I find this shady and extremely deceptive. I find this type of business practice unethical.

For Greed First let me tell you the reader my wife and I have been Sirius XM customers so long I can't tell you how long.We changed our accts some time back and paid 11 and change each.Today they are charging us EACH 30 and change.I use the support text and the imbecile can't find either of us in your system.This is why you will lose 2 longtime customers!