Deceptive business practices Over the past 2 months I tried to sign up for a 4 month free trail that was offered by Samsung and SiriusXM because I bought a brand new Samsung phone. The Samsung link directed me to the SiriusXM portal where it would not recognize the promotion. I contacted SiriusXM and they stated their was indeed an active promotion and that they would research the issue. They never got back to me so I filed a BBB complaint. Over the next month and 1/2 I spoke and emailed a SiriusXM Customer Service Rep (Denis Lever). He stated that he was attempting to resolve the issue and find out why the promotion was not working. I was promised a free trial with no obligation or credit card on file. When I called him back to redeem the promotion, he deceptively stated that he then needed a credit card on file and that I could call him anytime to cancel the service. I find this shady and extremely deceptive. I find this type of business practice unethical.

Playing games with pricing The company baits you with a heavily discounted annual plan and then, after a year, switches you to a significantly more expensive plan, hoping that you will not notice. If you call them and threaten to cancel, they offer progressively discounted plans, going from $20+ per month down to $7 per month. If you cancel, they will call you back and offer an even better deal, as low as $5/month.

Wasted my time to try to cancel them Wasted my time to try to cancel them. Call back system took longer than the original wait time. Customer service rep repeatedly tried to upsell me to continue paying, even after I told him I wanted to cancel

My now ex-boyfriend signed up for this… My now ex-boyfriend signed up for this service in December. I dumped him around that time because he was on heroin pretty bad. I unsubscribed from everything I could jut missed this one. Yesterday, they took my last $10 and would not refund it even though I never used their service. They are terrible people and I hope they go out of business!

Sirius XM - For Masochists Only The website, clearly, was designed and maintained by USDA-certified Low-Ability-Programmers. Simply appalling. Their so-called music selections are an ENDLESS repetition of the whole-world collection of Bach & Brahms. Torture! Interspersed with faux noise from faux musicians like Florance Price, and Philip Glass who would be tossed out of Julliard on their ears. Just LOUSY!