Not reliable The app timer and the machines do not seem to be in sync, sometimes it's off by 7 to 8 minutes. To the point that when I start the washers I'm setting my own timer on my cell phone because I cannot rely on the time that I'm getting from the app.

Waiting for timer module for 11 months now We ordered 2 timer modules 11 months ago. At the time, their website said it had 6-8 weeks lead time. It still says so, but they are not able to ship these units for 11 months now because of their supply chain issues. Knowing the problem, they still keep accepting orders with the same 6-8 weeks notice.

It overcharges For a transaction fee… It overcharges For a transaction fee for instance an actual load charge is $1.75 but the pay range will take 2.0 - 2.25 which means 77.77 -87% percent of the cost. This is over the cost of the senior independent living. But not sure where else! Moreover, when you call support if the machine is stuck with your payment; the option is to put it on hold and go get the change.

Fraud The BBB website says this business is out of business They are fraudsters; file a complaint with the FTC so they will be fined and shut down, and more importantly others won't be preyed on; any amount of funds they keep that is yours is a crime; any Reportfraud period gov forward slash hashtag forward slash assistant, or just google report a business for fraud

I have to restart my phone almost every… I have to restart my phone almost every time I use it because it won't connect to the server. Going back to quarters.