My regret I am grateful for the money I received because it was extremely helpful, but I only reached half my goal. My friends and family shared my page on FB, but my friends and family were the only ones to donate, which I regret. I wish it had reached a broader audience where strangers could donate, but that never happened. I didn't want my family and friends to feel like they had to help me, which is why I didn't push my goal.

Inconsistent, horrible support and crappy interface When we first looked at this format it looked good. We also called them on the phone and spoke to them a couple of times. I thought the 8% fee was a bit high but they said it was because they included coaching. When we were finally ready to upload our info, this is when we discovered EVERYTHING changed. They are no longer available via phone and only communicate through email. The recipient of our site has series brain issues when dealing with text so this new policy makes it EXTREMELY difficult to communicate. They also changed the format of the way the page looks and made it more like social media. One of the reasons we went with them was due to their “other” interface. They claimed the new one brought in more funds but I seriously doubt it. Add to this they still charge 5% for NO COACHING!!! Just email support. Hell, i could have figured out the interface on my own for 5%. I should have gone to Youcaring but we were already invested so we stuck it out. I DO NOT recommend this site or format or staff to anyone as it will only cause you more stress than your going through. I also don’t know how in the hell they got 4 stars but if you read their latest ratings...you’ll see others are not happy either!

Got the job done. I set up a short fundraiser for a family member. The fundraiser exceeded expectations so from that perspective, it was great. Where I had difficulty was in website technical stuff and cust service technology. 1) For posting updates and also photo uploading, the software was a pain and very restrictive and even confusing. Have you tried it??? 2) When I needed help setting up a different person to release the funds to, I had myriad responses from customer service, sometimes with conflicting advice. The people I communicated with were always kind and tried to be helpful, but some things just got lost in translation. Made it very confusing. 3) As an administrator of the fundraiser, I wished for more flexibility in sending invitations, and then follow-ups, and in keeping up with both contributors and potential contributors. Emails I had sent weren't easily accessible for reference or to use as templates.

Convenient but pricey. It is a great tool to raise money. The cost for the service persuaded people to not use the service but to donate to my family personally instead.

Terrible experience! This company allowed someone who enjoys spreading lies about innocent people to sweet talk the company into having that innocent person's fundraiser shut down. I had anple proof to back up my clain but this company showed a lack of compassion and morals. I will never use this company again nor will I refer people to it.