Great easy way to donate- Loved the ease of it. Seemed a little much when I reached my $900 and they kept putting posts to get $1000, $2000... When I only needed $900. But am so grateful For low fees also

Neat service, way too (deceptively) expensive. We had several occasions to speak with customer service and each experience was very pleasant. When the benefactor of our fund received the check for nearly ONE THOUSAND DOLLARS LESS than what the fund had raised it was very disheartening. I believe there are funds out there that will not capitalize on yours or your friends grief to this extent. Should I use a service such as this again in the future I WILL DEFINITELY PURSUE OTHER OPTIONS FIRST.

A lot of friction I am very disappointed with Give Forward and their process of payment and lack of customer service. We Pay was very helpful in getting the funds to our bank account but I got little to no help from Give Forward. Their customer service was very rude and matter of fact and just told me to speak to We Pay for help. No follow up, no concern about not funding the bank account which was rejected 3 times. I expected more from a company who was trying to help individuals in need, but their lack of response and help has proven otherwise!

Inconsistent, horrible support and crappy interface When we first looked at this format it looked good. We also called them on the phone and spoke to them a couple of times. I thought the 8% fee was a bit high but they said it was because they included coaching. When we were finally ready to upload our info, this is when we discovered EVERYTHING changed. They are no longer available via phone and only communicate through email. The recipient of our site has series brain issues when dealing with text so this new policy makes it EXTREMELY difficult to communicate. They also changed the format of the way the page looks and made it more like social media. One of the reasons we went with them was due to their “other” interface. They claimed the new one brought in more funds but I seriously doubt it. Add to this they still charge 5% for NO COACHING!!! Just email support. Hell, i could have figured out the interface on my own for 5%. I should have gone to Youcaring but we were already invested so we stuck it out. I DO NOT recommend this site or format or staff to anyone as it will only cause you more stress than your going through. I also don’t know how in the hell they got 4 stars but if you read their latest ratings...you’ll see others are not happy either!

Failed Received only one donation and it was from the great grandmother, no one even bothered with our story.