Frustrating Experience: Unreliable Service and Lackluster Support at ASPHostPortal Despite the initial affordability, my experience has been marred by significant issues: Ineffective Support: Solely relying on an online help desk made addressing critical issues, like server-related downtime and SSL configuration problems, frustrating and time-consuming. Performance Concerns: Frequent downtime and inconsistent performance negatively impacted the reliability of my website. Value for Money: While the service started cheap, the overall lack of support and service reliability made it poor value for money. Refund Policy: Upon canceling my account due to ongoing issues, ASPHostPortal refused to offer a refund for the unused portion of the subscription, reflecting a lack of customer-oriented policies. In summary, my time with ASPHostPortal was characterized by unreliable service and inadequate support. I recommend considering alternative hosting providers with a more customer-centric approach.

Very bad service experienced! I hosted a website with them 2 years ago, yeah was a bit cheap, that is why I choose them. After couples months the site down, they fixed but down again after couples days. They back to me that the SQL server is down. I was a bit shock they don't know the server is down until user complained. The explain from them is a cheap plan always with these sorts of risk. Last week the site's webmail not working, the business can't run without email communication. Then they give me an alternate webmail address and told me that are identical with the original one. After I login, all the sent/ received emails are gone, like a new setup emailbox. I just kept asking why all email lost if they are the same, finally they told me that "We did reload the email service and this is why you see this issue. Please always make sure you ask all your users not to leave any emails on the server.". No apologize, not feeling sorry. The story not ended yet, but I am so disappointed with the service they provided, UNRELIABLE and RISKY!

Worst hosting experience in my life as a developer. I have hosted with them for 8 months. Started with a cheap hosting plan with FREE SSL. They pushed me to upgrade to next expensive plan in less than one month. This is while I am using only less the 10% of storage and less than 15% of traffic. Then they removed FREE letsEncript while it is listed as part of plan in advertisement. That cost me to pay for Fixed IP and extra for SSL certificate. Last month they started shutting down the site, saying I am using too much resources. But still I am using only less the 5% of storage and less than 5% of traffic allowed on the upgraded plan. My advice never go there.

Very bad experience from this provider. Very bad experience from this provider. Signup at your own risk! Their subscription description was not what I was provided. When I contacted their helpdesk, I was asked to pay additional for the services that I wanted. Then it became a matter of '.. we will get back to you in 3-5 hrs ...' which they never solved anything. When I finally had enough of this rubbish response over 3 months, I asked for a refund. They cancelled my account but never refunded any money without any notice. My account was dropped. Now I'll just keep on asking them to refund my money. AND submit a bad review anywhere where they exist on the internet until I get a refund. Home | Change Password | You are login as .............. | Log Off Ticket Update .............. (client) said: Hi, I had thought I signed up for a Docker hosting plan. However, it looks like a Plesk hosting plan. How do I deploy a docker container to the hosting plan? Do you have any documentation on how this is done? Steve Z. (staff) said: We are checking the status of the server and your account details. We will get back to you with an update. ETA: 3-5 hours Kind Regards, Support Team Michael B. (staff) said: Hi .............., Kindly be advised that for the remote node support, Docker requires an extra license to run on a shared server. You may check it at https //www. plesk. com / extensions / docker/ Kind Regards, Support Team .............. (client) said: Hi, I did not want a remote node support plan for docker. When I signed up for the Docker hosting, your system did not mention this at all and the additional extra licenses. What I wanted was for a plan that I could host my docker containers. Steve Z. (staff) said: Thank you for your inquiry. Your problem has already been assigned to another staff and he will certainly get back to you ASAP. We appreciate your patience while we are solving this case. ETA: 3-5 hours. Kind Regards, Support Team ..............(client) said: Hi, I did not get any updates on this. Steve Z. (staff) said: Thank you for your inquiry. I will be looking into your issue and I will provide you an update once it is available. Your patience is truly appreciated here. ETA: 3-5 hours. Kind Regards, Support Team .............. (client) said: Hi. Still no updates on this? Steve Z. (staff) said: I am looking into your case now and I will be attending into it shortly. Your patience is highly appreciated. Thank you. ETA: 3-6 hours Kind Regards, Support Team .............. (client) said: Hi. No updates still? Its been many days already. 8 Nov 2023 12:22pm Steve Z. (staff) said: We are checking the status of the server and your account details. We will get back to you with an update. ETA: 3-5 hours Kind Regards, Support Team .............. (client) said: Hi. I keep getting your email saying ETA 3-5 hrs. But still no updates. 24 Nov 2023 5:30pm SIN ..............(client) said: Hi, if you are not able to provide me with a Docker hosting platform as I had originally signed up for, please cancel and refund my money. 04 Dec 2023. .............. (client) said: Its been many months and still no responses from your end about this. I also found that my access has been suspended and no refund has been made. Please refund. .............. (client) said: You have cancelled my account without any confirmation and have not refunded my money.

Don't spend your money there! Their support didn't give the attention I needed. The server hour was wrong and they didn't want to update it. On the top of that, if you're planning on sending emails from your application, be ready to pay for the business email package. To finalize, they gave me some DNSs to update on my domain company that make my application go offline. After all that, they still didn't reimburse me for the three paid months.