Great product and Service!! I have ordered furnace filters several times over the past 3 years or so. I have always gotten just what I needed (they carry the "odd" size that cannot be purchased just anywhere). Price is reasonable and they ship and the package arrives as scheduled. I love working with this company and cannot say enough good about both the staff of employees who assist me as well as the quality of the filters I order. All is superb!! Highly recommend this company!!!!!!!!

Company is unreliable 10 days after ordering, filters still never showed as left warehouse so I called. They said 4-6 more business days before shipping. Checked back and still not shipped. Finally showed as shipped 16 days after ordered. FedEx tracking gives it another 10 days to arrive. Seriously???? Will NEVER use this company again! I could have bought filters locally.

Ordered three sets of custom sized… Ordered three sets of custom sized filters. Items arrived 4 days after date promised. One of the 3 orders was the wrong size. Attempted to contact the company. However, they do not answer phones on Friday or the weekend. Their chat is also disabled. Emailed them 4 times with no response. Will now dispute the charges for the defective \ useless item.

Poor order processing and shipping. My first experience with the company was very disappointing. Sent numerous e-mails (trying to get a tracking number) and none were answered. Finally called a week after paying for the order to find out that the product had not even been processed for shipping. Eight days after payment, the product was finally shipped. It took another six days to receive the product. Fourteen days from payment to receipt of product. Very poor communication, lack of customer service and absolutely no urgency. The product ordered was a box of six 30"x30"x2" air filters.

Ordered filters on 8/3/18 Ordered filters on 8/3/18. Order placement was for a very difficult size (19 7/8 x 21 3/8). Home Depot and Amazon could Not fill the order due to unique size. Filters were delivered 8/16/18. Just replaced the filter. Fits perfect. Order was placed within 8 business days for a unique size. Outstanding order fulfillment. Will place an order in the future. Bravo Zulu factory direct filters!