Order needed a cattle prod 10 days after placing an order, I hadn't gotten any confirmation of order completion or shipping. I went to website and responded through the form provided and got no response. I called after hours and left a message...and got no response. I called two days later and got a customer service rep. She went about troubleshooting the order. It finally went through and was shipped within two business days.

Wrong Product Sent - Poor Service - Still Without Replacement Filter Sent me the wrong refrigerator filter and said it was an IT issue. Asked me to send pictures of the wrong filter, which I did. After many days of delay the customer rep. said she couldn't do anymore, it was in the hands of her supervisor. The supervisor eventually called me and was more interested in getting the wrong filter back than sending me the correct one. They picked up the wrong filter they sent me by FedEx over a week ago and I still have not received my replacement filter. It has been over five weeks since I ordered the original filter. I keep emailing them to find out the status of my replacement filter, but no answer. Take it from me and order your filters from someone else..

Poor order processing and shipping. My first experience with the company was very disappointing. Sent numerous e-mails (trying to get a tracking number) and none were answered. Finally called a week after paying for the order to find out that the product had not even been processed for shipping. Eight days after payment, the product was finally shipped. It took another six days to receive the product. Fourteen days from payment to receipt of product. Very poor communication, lack of customer service and absolutely no urgency. The product ordered was a box of six 30"x30"x2" air filters.

Sent Wrong Size Filters I ordered six 19x25x1 Merv 8 filters on 2/25/2023. On 3/10/2023, I received six 10x12x1 Merv 8 filters, that is, the wrong size filters. I called Factory Direct Filters customer service on the day of the delivery, 3/10/2023, and was told to keep the 10x12x1 Merv 8 filters and that the correct sized filters would ship on 3/12/2023. Not having received the correct filters, I emailed Factory Direct Filters customer service describing the problem on 3/21/2023 but received no response. Then, I called customer service again on 3/23/2023. The rep indicated that it may be a while before the correct filters ship. On 4/25/2023, I wrote a letter to Factory Direct Filters, describing the above. I have not received the correct size filters nor a refund for $66.58. I've used Factory Direct Filters for many years with no problems. This experience has been horrible.

Ordered three sets of custom sized… Ordered three sets of custom sized filters. Items arrived 4 days after date promised. One of the 3 orders was the wrong size. Attempted to contact the company. However, they do not answer phones on Friday or the weekend. Their chat is also disabled. Emailed them 4 times with no response. Will now dispute the charges for the defective \ useless item.