Wrong Product Sent - Poor Service - Still Without Replacement Filter Sent me the wrong refrigerator filter and said it was an IT issue. Asked me to send pictures of the wrong filter, which I did. After many days of delay the customer rep. said she couldn't do anymore, it was in the hands of her supervisor. The supervisor eventually called me and was more interested in getting the wrong filter back than sending me the correct one. They picked up the wrong filter they sent me by FedEx over a week ago and I still have not received my replacement filter. It has been over five weeks since I ordered the original filter. I keep emailing them to find out the status of my replacement filter, but no answer. Take it from me and order your filters from someone else..

Cancel the payment for quick response... Ordered 6/25. Crickets after weeks of phone calls (had to leave voicemails) and emails (never responded). Initiated payment cancel after five weeks. Amazing response! Received the correct order within a week. Update 7 Sep, 20. The response from the company still doesn't address how my voicemails and website forms were ignored for 6 weeks before canceling the payment. And I didn't follow through with payment cancellation because the order was finally fulfilled. The point was that I was ignored until starting the payment cancellation process. Caveat Emptor.

Sent Wrong Size Filters I ordered six 19x25x1 Merv 8 filters on 2/25/2023. On 3/10/2023, I received six 10x12x1 Merv 8 filters, that is, the wrong size filters. I called Factory Direct Filters customer service on the day of the delivery, 3/10/2023, and was told to keep the 10x12x1 Merv 8 filters and that the correct sized filters would ship on 3/12/2023. Not having received the correct filters, I emailed Factory Direct Filters customer service describing the problem on 3/21/2023 but received no response. Then, I called customer service again on 3/23/2023. The rep indicated that it may be a while before the correct filters ship. On 4/25/2023, I wrote a letter to Factory Direct Filters, describing the above. I have not received the correct size filters nor a refund for $66.58. I've used Factory Direct Filters for many years with no problems. This experience has been horrible.

Company is unreliable 10 days after ordering, filters still never showed as left warehouse so I called. They said 4-6 more business days before shipping. Checked back and still not shipped. Finally showed as shipped 16 days after ordered. FedEx tracking gives it another 10 days to arrive. Seriously???? Will NEVER use this company again! I could have bought filters locally.

Order needed a cattle prod 10 days after placing an order, I hadn't gotten any confirmation of order completion or shipping. I went to website and responded through the form provided and got no response. I called after hours and left a message...and got no response. I called two days later and got a customer service rep. She went about troubleshooting the order. It finally went through and was shipped within two business days.