Order needed a cattle prod 10 days after placing an order, I hadn't gotten any confirmation of order completion or shipping. I went to website and responded through the form provided and got no response. I called after hours and left a message...and got no response. I called two days later and got a customer service rep. She went about troubleshooting the order. It finally went through and was shipped within two business days.

Filters sent are unsatisfactory ! Emails of complaint have been ignored. I've sent two emails in an attempt to get Factory Direct to instruct me as to what I need to do to return these filters. They are undersized, by more than 1/2 inch in one direction and nearly 3/4 inch in the other; I cannot use them in my application. Have not gotten so much as an acknowledgement back from the company. Nearly $50 wasted. Buyer beware!

Sent Wrong Size Filters I ordered six 19x25x1 Merv 8 filters on 2/25/2023. On 3/10/2023, I received six 10x12x1 Merv 8 filters, that is, the wrong size filters. I called Factory Direct Filters customer service on the day of the delivery, 3/10/2023, and was told to keep the 10x12x1 Merv 8 filters and that the correct sized filters would ship on 3/12/2023. Not having received the correct filters, I emailed Factory Direct Filters customer service describing the problem on 3/21/2023 but received no response. Then, I called customer service again on 3/23/2023. The rep indicated that it may be a while before the correct filters ship. On 4/25/2023, I wrote a letter to Factory Direct Filters, describing the above. I have not received the correct size filters nor a refund for $66.58. I've used Factory Direct Filters for many years with no problems. This experience has been horrible.

Ordered filters on 8/3/18 Ordered filters on 8/3/18. Order placement was for a very difficult size (19 7/8 x 21 3/8). Home Depot and Amazon could Not fill the order due to unique size. Filters were delivered 8/16/18. Just replaced the filter. Fits perfect. Order was placed within 8 business days for a unique size. Outstanding order fulfillment. Will place an order in the future. Bravo Zulu factory direct filters!

Bad customer service Ordered previously with no problems but this time after ordering my shipment arrived 3 weeks late. Also when i ordered one of my set of filters i clicked on "12" filters on their site but the box only had 6 in them. i emailed them and they said if i wanted 6 more i can order more. THAT WAS NOT WHAT I WAS EMAILING ABOUT. They took no responsibility for their mistake. They ended up saying (paraphrasing here) "oops. Typo. We let web people know. Bye." So nothing being done to mitigate the situation. Horrible customer service.