NO SHIPMENT, POOR SERVICE Ordered filters July 21, 2020. It is now August 19 and no filters yet. Money cleared the bank July 22. Only receiving canned responses asking for five days to respond each time. This was not apparent the first time I ordered. Blaming shipping time on Covid-19???? THIS IS RIDICULOUS

Order needed a cattle prod 10 days after placing an order, I hadn't gotten any confirmation of order completion or shipping. I went to website and responded through the form provided and got no response. I called after hours and left a message...and got no response. I called two days later and got a customer service rep. She went about troubleshooting the order. It finally went through and was shipped within two business days.

Ordered filters on 8/3/18 Ordered filters on 8/3/18. Order placement was for a very difficult size (19 7/8 x 21 3/8). Home Depot and Amazon could Not fill the order due to unique size. Filters were delivered 8/16/18. Just replaced the filter. Fits perfect. Order was placed within 8 business days for a unique size. Outstanding order fulfillment. Will place an order in the future. Bravo Zulu factory direct filters!

Great product and Service!! I have ordered furnace filters several times over the past 3 years or so. I have always gotten just what I needed (they carry the "odd" size that cannot be purchased just anywhere). Price is reasonable and they ship and the package arrives as scheduled. I love working with this company and cannot say enough good about both the staff of employees who assist me as well as the quality of the filters I order. All is superb!! Highly recommend this company!!!!!!!!

Despite several really bad reviews on… Despite several really bad reviews on this company, I have not experienced any bad customer service nor have the filters I have ordered been anything but great. They are equal in quality to what I have purchased from the Big Box stores as well as Large Chain Retail Variety Stores. I have examined the filters I personally buy to see how the quality & workmanship compare to other brands...and I don't see any difference. I do believe that they need to address these customer complaints and do their best to take immediate corrective action! Ratings GREATLY effect people's decisions on whether or not to even TRY using a company or not.