Bad customer service Ordered previously with no problems but this time after ordering my shipment arrived 3 weeks late. Also when i ordered one of my set of filters i clicked on "12" filters on their site but the box only had 6 in them. i emailed them and they said if i wanted 6 more i can order more. THAT WAS NOT WHAT I WAS EMAILING ABOUT. They took no responsibility for their mistake. They ended up saying (paraphrasing here) "oops. Typo. We let web people know. Bye." So nothing being done to mitigate the situation. Horrible customer service.

Ordered three sets of custom sized… Ordered three sets of custom sized filters. Items arrived 4 days after date promised. One of the 3 orders was the wrong size. Attempted to contact the company. However, they do not answer phones on Friday or the weekend. Their chat is also disabled. Emailed them 4 times with no response. Will now dispute the charges for the defective \ useless item.

Waste of my time Ordered filters online and they were suppose to arrive by a certain date. I waited a few days to follow up and only then did they send out a "label created" email and notified me that the filters had shipped. Waited another 8 days and no filter. Emailed customer service again and they claim my package was lost. Seriously I can see the FedEx tracking. It never left their warehouse. Apparently they created a label to "appear" to be shipping something but it never shipped. Wish I had read other reviews before ordering. Waste of my time. If my credit card is not credited within 24 hours I'll file a dispute, more wasted time.

Ordered filters on 8/3/18 Ordered filters on 8/3/18. Order placement was for a very difficult size (19 7/8 x 21 3/8). Home Depot and Amazon could Not fill the order due to unique size. Filters were delivered 8/16/18. Just replaced the filter. Fits perfect. Order was placed within 8 business days for a unique size. Outstanding order fulfillment. Will place an order in the future. Bravo Zulu factory direct filters!

I ordered filters 22x25x1 I ordered filters 22x25x1. I had received wrong filters without any label indicating size and grade. I have been charged $12.00 for shipping. Quality no the same as existing filter. This us a scam! Terrible experience. Never again!!