Money lost, customer support is useless Sent money to my friend, and they never arrived. Customer support only gives a self-made "invoice" that I can't show to the recipient's bank (cause the "invoice" doesn't have ANY useful information like date, transaction number, etc.) and they also refuse to contact the sending bank (which is "Caixa Geral de Depósitos") and refuse to provide me the payment confirmation from the bank. There's no chance to _talk_ with support cause they just closing tickets after the first meaningless reply. In fact, the money are just stolen. Trans. ID SM-230414-9582.

Negative experience I was trying to set up internet acquiring for my website. I'm located in Georgia (country), so there is no Stripe here, for example. After several weeks of operation, Fasterpay stopped accepting payments and I was informed that Georgia is no longer supported. However, I have not been able to withdraw the money and moreover I have not been able to return the money to the buyers. Support is responding very slowly. UPD: After 6 months, I managed to withdraw the money.

Has gone downhill It's been a month since I opened ticket "AT-240209-Z4LQ" and still waiting on my pending balance of several months. This is on a business account that has been verified for years. It shouldn't take a negative review to resolve this. Also since last year a lot of credit cards are getting declined. They told me that those cards are not supported and recommend using a different payment method instead of fixing such critical issues.

Beware: FasterPay Falls Short on Service and Transparency I recently had a disheartening experience with FasterPay, a payment gateway service that left me frustrated and disappointed. Here’s why you should think twice before considering them for your business: Lack of Transparency: My journey with FasterPay began four months ago when I initiated a conversation about integrating their services with my business. Despite the prolonged wait, they eventually rejected my application without providing any clear explanation. The lack of transparency left me in the dark, wondering what went wrong. Poor Customer Support: Throughout the process, their customer support consistently failed to meet basic expectations. Responses took an agonizingly long time, often stretching to a week or more. This delay not only hindered progress but also demonstrated a blatant disregard for customer needs and concerns. Unreasonable Requests: In addition to the frustrating delays, FasterPay's demands for updates to my website were baffling and often nonsensical. Despite complying with their requests, which were sometimes unclear and required multiple follow-ups for clarification, my efforts were ultimately futile. Rejected Applications Without Explanation: Despite my best efforts to fulfill their requirements, my application was summarily rejected without any discernible reason. This lack of accountability is deeply concerning and suggests a fundamental flaw in their evaluation process. In conclusion, my experience with FasterPay was marked by inefficiency, poor communication, and a glaring lack of transparency. I urge prospective users to exercise caution and explore alternative payment gateway solutions that prioritize customer satisfaction and reliability. Save yourself the frustration and disappointment—steer clear of FasterPay.

Fasterpay refuse to release my money after cards verification. Fasterpay refuse to release my money after send them more the cards copies requested from them. Please fasterpay release my money, so that I will pay for my wife hospital bill, what is my offense for keeping my money in your custody for over three months. I have sent several mail to your support but no reply even after receiving mail that my cards copies are verified, please release my money for me fasterpay. Best regards Victor Chukwunonso okenwa