They delivered a cheap bottle of wine… They delivered a cheap bottle of wine instead of the upgrade that I paid for. Then, I look bad for sending that person a cheap bottle of wine. When I called to complain, they did not try to make things right, they only offered me a refund for the difference in price of the more expensive wine, and they did not acknowledge the mistake that it was not about the difference in price but rather that the person receiving the cheap wine did not feel important, which is the point of the gift. They were not pleasant or corteous on the phone either.

The service was amazing.. The service was amazing... the timing was impecable.... couldn't ask for a better experience... sales staff was amazing... very kind, understanding, and helpful. I will continue to order through Broadway every time I need something. Thank you so much for everything.... the best part is she loved what I ordered and got SERIOUS brownie points. Thank you again

Ordered a peanut butter cup cheese cake… Ordered a peanut butter cup cheese cake to be delivered yesterday for my granddaughters birthday. It was not delivered as promised and there is no way to contact Broadway Basketeers.

Vegan Gift Option I sent a gift to a relative for offering me a nice place to stay while attending my Grandma's funeral. I'm vegan so I try to send vegan gifts when possible. I didn't see the gift but heard no complaints.

Positively the worst!!!! Positively the worst!!!!! Lied to me about ship date, delivered basked three days late and the person it was intended for had left the country. Awful customer service with nothing but excuses and total failure to admit responsibility even though provided tracking number proved that they were dishonest.