HORRIBLE HORRIBLE. The a-hole driver who accepted my request sat at the (wrong) end of my block for a minute or two, wouldn't answer his phone when I called (twice), and then just suddenly cancelled the ride. A full twenty-five minutes later, a replacement driver arrived. I'm now massively late for a hospital appointment, will likely have to re-book, and have $50 of wasted fares on top. There's no way to complain about the a-hole who wrecked my day. Angry and disgusted. Horrible service, horrible system where drivers can just suddenly change their mind with no explanation. I'm boiling mad. Zero stars would be more appropriate.

Requested trip one day prior Requested trip one day prior. On the day of the trip, I was provided updates once driver was assigned and was given information on driver name, phone to contact, vehicle make and model and plate number. Driver contacted me by phone when he was a few minutes out to let me know when to expect him, he arrived right on time. It was a smooth trip to the airport and the driver was excellent navigating the congested traffic. Driver was professional and friendly.

Wish I could give zero stars Wish I could give zero stars! This company TRIPLE charged my husband and only refunded one transaction. We have reached out multiple times over MONTHS and not been given help or support. It seems several other people have had similar problems. I’m trying to gather evidence from multiple people to bring awareness. If anyone has a story they want to share, please dm me on Twitter @BrittanyluvsBB

Scan alert The only reason you’re getting a 1 is because I can’t select zero. This was the worst can experience ever. The driver had horrible driving. He overcharged us. He took a long back route to get extra money. I had my gps on and called him out on it and continued to do it. He was rude and disrespectful. This is the reason people don’t use or trust your taxis anymore. Such a shame that your company is scamming people out of money on Christmas. Do not use this company it’s an organized scam unit. They need to be shut down.

1st time user- we were hit with a 30%… 1st time user- we were hit with a 30% up charge for van at MIA airport without notice for 2 person ride and tip would not allow custom amount - defaulting to 20%. Contacted Curb support without any luck for refund. Going back to Uber.