This is an extremely misleading app This is an extremely misleading app. I used Curb for the first time yesterday. When I booked my ride the cost was shown as $19.00 and it’s temporary hold, was put on my card to secure that amount. When I got my receipt at the end of the ride, the final cost was $29.00! The base price was almost $20.42, not $19.00. Then there were taxes and fees, including a $1.00 fee to use the app (an “improvement surcharge”), totaling $4.00. Finally, my 20% tip was based on the final cost, including the $4.00 in taxes and fees, rather than the base cost. So it ended up costing significantly more than I thought it would be. They need to be a lot more transparent in their pricing structure.

Scheduled a taxi for early morning Scheduled a taxi for early morning. Driver assigned, after several minutes I noticed car not moving and I. A neighborhood street. Called dri8, he asked where I was going. After I told him, he said system is not working. Cancelled ride. Requested new ride, same situation. 2nd assigned driver hung up without speak.

Wish I could give zero stars Wish I could give zero stars! This company TRIPLE charged my husband and only refunded one transaction. We have reached out multiple times over MONTHS and not been given help or support. It seems several other people have had similar problems. I’m trying to gather evidence from multiple people to bring awareness. If anyone has a story they want to share, please dm me on Twitter @BrittanyluvsBB

Requested trip one day prior Requested trip one day prior. On the day of the trip, I was provided updates once driver was assigned and was given information on driver name, phone to contact, vehicle make and model and plate number. Driver contacted me by phone when he was a few minutes out to let me know when to expect him, he arrived right on time. It was a smooth trip to the airport and the driver was excellent navigating the congested traffic. Driver was professional and friendly.

Scam and very poor customer service I booked a cab the night before for… I booked a cab the night before for 4.30 am the next morning for the airport in New Orleans. The driver who picked me up said the platform screen was not working and insisted that I pay him cash. Curb also charged me an additional 38 USD and refuses to refund me after numerous interactions with customer service. Terrible, untrustworthy company. Avoid at all costs.