Curb a better alternative to Uber or Lyft While Curb is new and will need to improve it's app, it's been a great alternative. I live in Chicago and have been disappointed with both Uber and Lyft. Since they've taken over the market there are much less cabs these days until I found Curb. So far so good, I've used it 4 times and like it much more than Uber or Lyft. It's also a bit cheaper even with a tip for a cab through Curb. Uber and Lyft drivers don't know how to navigate without an app, they often take a longer route or miss a turn or block traffic trying to get over several lanes at the last minute. They're not professional drivers, they do it part time for extra money. Uber and Lyft drivers can't change while enroute like with a cab. Their rates have only gone up since they began. The worst part for for me the app says a car is so many minutes away but takes twice as much time to get to you. The arrival time is quoted sooner than reality, you get there 5-10 minutes later. Bottom line for me: Perhaps Uber and Lyft work well for smaller cities and the suburbs but don't seem to do as well in big cities. I used to walk outside and hail a cab quickly. Now since the market has been changed we ALL have to wait for whatever ride we hail on an app. With Curb I can change my destination, get there in the quickest time, the drivers knows the streets the best at different times of the day, it's a better and cheaper alternative to Uber or Lyft.

Requested trip one day prior Requested trip one day prior. On the day of the trip, I was provided updates once driver was assigned and was given information on driver name, phone to contact, vehicle make and model and plate number. Driver contacted me by phone when he was a few minutes out to let me know when to expect him, he arrived right on time. It was a smooth trip to the airport and the driver was excellent navigating the congested traffic. Driver was professional and friendly.

Not dependable Not dependable - scheduled a cab 8 hours in advance to make a flight. 13 minutes after the cab was scheduled to pick me up, I received a text saying there were no cabs available and I would have to reschedule. The app claims you can easily schedule your ride - and it is easy to schedule. Just don't count on them being there as promised. Uber and Lyft have this perfected - Curb is further proof why old-fashioned cabbies are on the way out.

Terrible experience with Curb Terrible experience with Curb. On June 5, 2023 I reserved a cab to drive us from midtown Manhattan to LaGuardia Airport, timely arrival being of the essence. Despite assurances from Curb that the cab would arrive as requested, a cab never showed. No one called; no one sought to contact us about any delay or problem. We were forced, at the last minute, to hail a cab from the street. When I reported the issue to Curb, I received no response beyond the generic claim that they couldn't be responsible for "no shows." I also noticed that I was charged $41 and change on my debit card, which was never reimbursed.

It just doesn't work! Like many other reviews, I am disappointed that I can't give less than one star. When using Curb only to simplify payment, the transaction went through to my credit card but did not go through to the taxi company. They showed that they didn't receive the payment even though they could see that it went through to my card, and insisted that I still needed to pay them. I called the taxi company, Metro Cab in Boston, and they said this happens all the time and I needed to pay them and get the refund from Curb. I thought Curb would save time and money not cost more time and money. The taxi company told me I shouldn't use Curb and I suggested that they shouldn't advertise for it in their vehicles if they were going to force me to deal with a refund when it doesn't work. I will never use Curb again and would encourage all taxi companies to drop the system if they are going to dump the problem issues onto their customers.