Requested trip one day prior Requested trip one day prior. On the day of the trip, I was provided updates once driver was assigned and was given information on driver name, phone to contact, vehicle make and model and plate number. Driver contacted me by phone when he was a few minutes out to let me know when to expect him, he arrived right on time. It was a smooth trip to the airport and the driver was excellent navigating the congested traffic. Driver was professional and friendly.

COMPANY FULL OF CRIMINALS, THIS IS A TOTAL SCAM!! This company somehow got a hold of my debit card information and charged me for services I never ordered. When trying to contact customer service through the numbers provided none of them worked or were for actual customer service. Tried going through their live chat option but would've had to have paid additional money to continue to the next rep. that was "actually going to help." Basically I'm not getting my money back. THIS BUSINESS IS CROOKED AND FULL OF CRIMINALS THAT TAKE ADVANTAGE OF YOU, DON'T USE THEM EVER!!!

App said, "Payment is Processing. Please Wait" cab driver demanded cash. NYC: After paying with cc the app was stuck on, "Payment is processing. Please wait." The cab driver said the app was not working, and I had to pay in cash. He said he could not give us a receipt. People were impatiently waiting to get in the cab, so we were rushed. Of course, after we paid in cash, I checked my cc, which was also charged.

It just doesn't work! Like many other reviews, I am disappointed that I can't give less than one star. When using Curb only to simplify payment, the transaction went through to my credit card but did not go through to the taxi company. They showed that they didn't receive the payment even though they could see that it went through to my card, and insisted that I still needed to pay them. I called the taxi company, Metro Cab in Boston, and they said this happens all the time and I needed to pay them and get the refund from Curb. I thought Curb would save time and money not cost more time and money. The taxi company told me I shouldn't use Curb and I suggested that they shouldn't advertise for it in their vehicles if they were going to force me to deal with a refund when it doesn't work. I will never use Curb again and would encourage all taxi companies to drop the system if they are going to dump the problem issues onto their customers.

Drivers never showed up for two separate confirmed rides today. I booked two separate rides on CURB today and both were cancelled by CURB at the last minute and "rescheduled" several times and NO driver ever showed up for either resevation. We were going to and returning from an event. If CURB reservations cannot be relied upon, why bother to use CURB? Believe me, I wanted to use this service and not use UBER for lots of reasons, but it cannot be depended upon. The policy to let drivers cancel at the last minute must be changed.