HORRIBLE HORRIBLE. The a-hole driver who accepted my request sat at the (wrong) end of my block for a minute or two, wouldn't answer his phone when I called (twice), and then just suddenly cancelled the ride. A full twenty-five minutes later, a replacement driver arrived. I'm now massively late for a hospital appointment, will likely have to re-book, and have $50 of wasted fares on top. There's no way to complain about the a-hole who wrecked my day. Angry and disgusted. Horrible service, horrible system where drivers can just suddenly change their mind with no explanation. I'm boiling mad. Zero stars would be more appropriate.

COMPANY FULL OF CRIMINALS, THIS IS A TOTAL SCAM!! This company somehow got a hold of my debit card information and charged me for services I never ordered. When trying to contact customer service through the numbers provided none of them worked or were for actual customer service. Tried going through their live chat option but would've had to have paid additional money to continue to the next rep. that was "actually going to help." Basically I'm not getting my money back. THIS BUSINESS IS CROOKED AND FULL OF CRIMINALS THAT TAKE ADVANTAGE OF YOU, DON'T USE THEM EVER!!!

Scam and very poor customer service I booked a cab the night before for… I booked a cab the night before for 4.30 am the next morning for the airport in New Orleans. The driver who picked me up said the platform screen was not working and insisted that I pay him cash. Curb also charged me an additional 38 USD and refuses to refund me after numerous interactions with customer service. Terrible, untrustworthy company. Avoid at all costs.

DISHONEST PEOPLE Long story short, my Fiance and I took a brief ride from Grand Central to Port Authority, not long after I realized that I did not have my phone on me. I was able to use the find my phone app and could see it was in the cab going around the city. I pinged my phone numerous times only for it to be manually turned off for 12 hours. I emailed the dispatcher with the information he needed and have NOT heard back and I also followed up before I posted this review. They have no intention in helping me recover my phone nor have the decency to respond back - avoid all yellow cabs at all costs. Just awful.

Requested trip one day prior Requested trip one day prior. On the day of the trip, I was provided updates once driver was assigned and was given information on driver name, phone to contact, vehicle make and model and plate number. Driver contacted me by phone when he was a few minutes out to let me know when to expect him, he arrived right on time. It was a smooth trip to the airport and the driver was excellent navigating the congested traffic. Driver was professional and friendly.