I tried to cancel a gym membership with… I tried to cancel a gym membership with Ezidebit being the debit merchant. They continued to take payment for weeks after I had cancelled and did not rectify it after myself and the gym owner contacted them. The gym owner says he was not receiving the money. They have not responded to emails another situation. I had to cancel my linked credit card in order to stop the payments which has been hugely inconvenient. Such a stressful and unpleasant situation and company to deal with, I would not recommend

I would give no star if I could I would give no star if I could. Absolute disgusting money grabbing thieves. The money is in my account but they don't take it when it's meant, then charge me a fee. The following week I make sure the money is in there, instead they take their late fee, leaving me short then charge me again. I will be cancelling my card to get away from these unscrupulous thieves.

Avoid at all costs! I absolutely loathe and detest these kind of companies. Any company that implements a dishonour fee is a joke. Especially a $22 dishonour fee! Unbelievable. The fee gets taken, and your account gets debited just the same in a day or two. The provider still gets their payment regardless. But do they get the dishonour fee? Of course not! Ezidebit does. Theres no warning, or chance to just sign in to an app and pay it manually like many other companies permit (afterypay). Just an immediate excessive penalty. Avoid at all costs, merchant and client. Afterpay should bring something out like this soon and this company can go bankrupt.

Unbelievable Hey! I have no idea why i had 2 withdrawals of $9 and I didn't understand what the amount was and if it was related to the gym. I’ve been cancel with my membership at Renegade gym at Mt Maunganui . They approved my cancellation ahead of time, and I paid the cancellation fee. Normally, they will automatically deduct money from my card every week, which is the weekly fee I have to pay. But they did not deduct my money from December 13, 2023 until the day I emailed to cancel on January 8, 2024 and the day they approved my cancellation on January 17, 2024 and requested I pay the amount I have not paid since December 13, 2023. That's a very bad thing, they don't automatically pay and ask me to pay myself but don't inform me how much I have to pay, moreover I have no responsibility to do that because it's they job. We agreed from the beginning that they would deduct my auto. I asked them to deduct my money themselves, but they didn't seem to care and didn't notify me that your work would be taken from my money. I really don't understand why my money was taken unjustly. I need to know clearly, since December 17, 2024 we had a debate about how bad they were with customers and rude, but that party ignored me and did not announce anything. Oh, I really feel that they are unprofessional and the fact that I was charged this baseless amount is unimaginable. I will lock my account, because firstly I don't want money deducted for no legitimate reason, secondly I'm going to move to another country. I needed an explanation from them but they was ignored!

Business! Don't touch them with a 10 foot barge pole! Suspended all direct debits for gyms nationwide with no warning, no options and absolutely no legislative authority. While gym owners are working around the clock to move their classes and offerings online, Ezidebit took the decision to simply stop all payments from all members. Totally unacceptable!