Terrible customer service and very… Terrible customer service and very expensive

Unbelievable Hey! I have no idea why i had 2 withdrawals of $9 and I didn't understand what the amount was and if it was related to the gym. I’ve been cancel with my membership at Renegade gym at Mt Maunganui . They approved my cancellation ahead of time, and I paid the cancellation fee. Normally, they will automatically deduct money from my card every week, which is the weekly fee I have to pay. But they did not deduct my money from December 13, 2023 until the day I emailed to cancel on January 8, 2024 and the day they approved my cancellation on January 17, 2024 and requested I pay the amount I have not paid since December 13, 2023. That's a very bad thing, they don't automatically pay and ask me to pay myself but don't inform me how much I have to pay, moreover I have no responsibility to do that because it's they job. We agreed from the beginning that they would deduct my auto. I asked them to deduct my money themselves, but they didn't seem to care and didn't notify me that your work would be taken from my money. I really don't understand why my money was taken unjustly. I need to know clearly, since December 17, 2024 we had a debate about how bad they were with customers and rude, but that party ignored me and did not announce anything. Oh, I really feel that they are unprofessional and the fact that I was charged this baseless amount is unimaginable. I will lock my account, because firstly I don't want money deducted for no legitimate reason, secondly I'm going to move to another country. I needed an explanation from them but they was ignored!

Obvious fraud Totally unreliable. Ezidebit took $900 from the linked account as accrued interest on their $50 charge back claim without any prior notice. They closed my account 1.5 yrs ago and declined my access the online portal to see any overdue bill and accruing interest. We never received any bills, reminders or notices at all. They waited for the interest grow for 15 months and then direct debit my bank a larger amount. Case is now being investigated by the bank which allowed a direct debit on an rescinded agreement. I have called eWay/ ezidebit multiple times and emailed to support @ ezidebit.com.au but have not received any replies.

Wasn’t even able to register with them Wasn’t even able to register with them. The process of making a simple account was absolutely tedious and the end result they were asking me to visit a legal centre to verify my ID. I spent weeks emailing and calling them. Terrible experience

Never recommended Got all set up for the lockdown in New Zealand, moved my clients online, even heard debit success (rival company) were cancelling payments and so I enquired wirh ezidebit to see if this was the case. Then later on, turned out they weren’t collecting payments and were all their businesses. Never recommended.