Terrible customer service & Fees Terrible customer service - the fees they take for first payments and dishonour payments are outrageous and unfair. Waited over a week to get payments processing back up on site after being told we had never had it, we have been a customer with this processing for 7 years! Still no payments processing, they never sent email and after they had, no follow up or activation four days later. Do not join this company find one who has a ethos and good customer service. We will be. They have no idea !

Obvious fraud Totally unreliable. Ezidebit took $900 from the linked account as accrued interest on their $50 charge back claim without any prior notice. They closed my account 1.5 yrs ago and declined my access the online portal to see any overdue bill and accruing interest. We never received any bills, reminders or notices at all. They waited for the interest grow for 15 months and then direct debit my bank a larger amount. Case is now being investigated by the bank which allowed a direct debit on an rescinded agreement. I have called eWay/ ezidebit multiple times and emailed to support @ ezidebit.com.au but have not received any replies.

Ripp off fees Ripp off fees, $14.80 each time there is no money in your account no warning they charge every day like a fine If you're a business they will tarnish your name. I will never subscribe to a business that uses Ezidebit Update to Ezi-Con reply. Hi James, I called Ezi debit and totally useless and the operator used recycled T&C jargon talks and offered no resolution. I asked for my card to be removed, would not do it. Where is the contract you promised you would send that outlines the T&C's I signed to agree to a rip off dishonour fee of $14.80? Again today another $14.80c charged to my card that's 4 in 2 days! $59.20! For those reading, Ezi debit fine you at their leisure, no prewarning that your account is to be debited. The money goes straight to Ezi debits pockets and not the business your dealing with. It's my mission to take out Ezy-conartist. You're a bunch of thieves.

Stopped all payments with no warning. I have been using Ezidebit for the past 5 years, when the S!!t was hitting the fan with Covid 19, our backs are up against the wall to provide a great service online. Which we have managed to do, our customers are pumped. We then find out all of our Direct Debits have been stopped by Ezidebit. To date they have provided no legal documentation to show they can. Totally useless. I will be leaving as soon as we are out of this mess. I want to see the legal proof that they can be holding on to our customers money without passing it on. Our customers are furious.

I tried to cancel a gym membership with… I tried to cancel a gym membership with Ezidebit being the debit merchant. They continued to take payment for weeks after I had cancelled and did not rectify it after myself and the gym owner contacted them. The gym owner says he was not receiving the money. They have not responded to emails another situation. I had to cancel my linked credit card in order to stop the payments which has been hugely inconvenient. Such a stressful and unpleasant situation and company to deal with, I would not recommend