This is the most infuriating online… This is the most infuriating online payment system ive ever used

Stopped all payments with no warning. I have been using Ezidebit for the past 5 years, when the S!!t was hitting the fan with Covid 19, our backs are up against the wall to provide a great service online. Which we have managed to do, our customers are pumped. We then find out all of our Direct Debits have been stopped by Ezidebit. To date they have provided no legal documentation to show they can. Totally useless. I will be leaving as soon as we are out of this mess. I want to see the legal proof that they can be holding on to our customers money without passing it on. Our customers are furious.

Never recommended Got all set up for the lockdown in New Zealand, moved my clients online, even heard debit success (rival company) were cancelling payments and so I enquired wirh ezidebit to see if this was the case. Then later on, turned out they weren’t collecting payments and were all their businesses. Never recommended.

Bottom feeders. Charging me $14.80 Dishonour fee after taking the money from my account. Fraudulent, this is going beyond emails, lawyers and law enforcement. Never use this illegal company, never trust them and never ever let a real estate or something you use bully you into signing up to them. Edit: An update, called the Commbank and got information that says there was more than enough money in the account and they took the money without hassle, for some reason they then refunded it and claimed not enough money, then charge dishonour fee, so i call Ezidebeit, the rude arrogant ignorant woman on the phone then calls the Commonwealth Bank of Australia liars and wrong. What a wonderful company, not!

Obvious fraud Totally unreliable. Ezidebit took $900 from the linked account as accrued interest on their $50 charge back claim without any prior notice. They closed my account 1.5 yrs ago and declined my access the online portal to see any overdue bill and accruing interest. We never received any bills, reminders or notices at all. They waited for the interest grow for 15 months and then direct debit my bank a larger amount. Case is now being investigated by the bank which allowed a direct debit on an rescinded agreement. I have called eWay/ ezidebit multiple times and emailed to support @ ezidebit.com.au but have not received any replies.