Started with VendHQ POS Started with VendHQ POS, which was great. Lightspeed purchased them and now force you to use their payment processing system or else charge you processing fees if you use a third party processor. Don't know how this can be legal. Going to drop them

Charged for not using their service!?! Like other reviewers we have been charged £240 for not taking up their payment service despite being a Vend customer for 9 years. I'll repeat CHARGED FOR NOT USING A SERVICE. The mind boggles. Run a mile, absolute SCAM ARTISTS, the worst customer care I've ever experienced. Was good as Vend, utterly appalling since Lightspeed took over

Vend has been great...but Vend has been great for my small brick & mortar store connected to a Big Commerce website. I have two items keeping me from a 5 ratings. 1) "Pay in Store" orders on Big Commerce should import to vend as "Parked" orders. The current workaround for handling "Pay in Store" orders is terrible. 2) Sales Reporting is not robust. Simply trying to to find out "which customers bought this item" shouldn't require dumping all sales into a spreadsheet.

Slow customer service and bugged system Their customer service is slow but helpful. It seems like they're understaffed. There are a lot of bugs in their EPOS system which they haven't fixed, yet keep bringing out unnecessary 'upgrades' like the new product adding feature that actually slows down the process. We went with Vend which was suggested by StoreKit, I wouldn't recommend them earlier as they also have slow customer service.

Worst support ever!! Worst support ever! How can a big company like VEND expect their clients to operate, when they cannot give any support when required???? I have tried to get support from 06th June, today is 19th June, and still nothing. All I keep getting is 'apology as we have been experiencing high volume of support enquiries.' SO MY BUSINESS IS NEGLECTED BECAUSE OF YOUR LACK OF MANPOWER?? This is seriously affecting my business and I am appalled by VEND!!