Truly TERRIBLE Customer service! I sold my business at the end of August and jumped through all the silly hoops that Lightspeed makes a customer jump through to sell their store. Here we are 18 days later and Lightspeed still hasn't managed to transition the POS System (theirs) to the new owner. Worst Goat Rodeo I have ever seen. Makes FIS look like paragons of efficiency. Someone's head needs to roll. My advice - AVOID LIGHTSPEED

Worst experience ever... Vend sales team smoothly made big promises and took money for onboarding, after a few months we found that they never had promised features. When I asked for the requested feature - they suggested workarounds. Taken my business to another POS which is 50% cheaper and provides many features and excellent support. I would suggest doing your research before signing up for Vend. They have wasted my 4 months...

Vend has been great...but Vend has been great for my small brick & mortar store connected to a Big Commerce website. I have two items keeping me from a 5 ratings. 1) "Pay in Store" orders on Big Commerce should import to vend as "Parked" orders. The current workaround for handling "Pay in Store" orders is terrible. 2) Sales Reporting is not robust. Simply trying to to find out "which customers bought this item" shouldn't require dumping all sales into a spreadsheet.

Since Vend has changed to Lightspeed it… Since Vend has changed to Lightspeed it has been a total nightmare. Being charged an extra $200 aud a month for not using their eft terminals, plus all of a sudden some sort of transaction fee which we had never had before. We are now forced to use their eft terminals as we are way too small a company to pay the additional $200 a month. I wish we could afford to go elsewhere but then there is the cost of new equipment which we cannot afford at this time. We are JUST hanging on financially. Thanks for nothing Lightspeed.

Software changes for the worse Just 2 days ago (3 Oct 2023 Vend rolled out another change to customers without advising what they are doing that completely screws up the register closures and the entries that are posted to Xero. They have added a Revenue in Advance listed under Delivery & Pickup (if you please) that is not able to be reconciled or traced to any actual transactions. This has become a habit of late as Vend continues to roll out changes that make the product much worse than it was before - it actually used to be quite good before it was taken over by Lightspeed.