Software changes for the worse Just 2 days ago (3 Oct 2023 Vend rolled out another change to customers without advising what they are doing that completely screws up the register closures and the entries that are posted to Xero. They have added a Revenue in Advance listed under Delivery & Pickup (if you please) that is not able to be reconciled or traced to any actual transactions. This has become a habit of late as Vend continues to roll out changes that make the product much worse than it was before - it actually used to be quite good before it was taken over by Lightspeed.

RUN FAST AND DONT LOOK BACK RUN FAST AND DONT LOOK BACK! Since Vend and Lightspeed merged they have become so arrogant. If I knew what I know now I would never go with Vend/Lightspeed. For the same features you can get systems out their at half price or less. I ended up having to pay for advanced plan to use e-commerce and inventory report which us $279aud per month. They just launched new payment method and are forcing me into using it or I will be charged extra transaction fee for staying with my existing provider. They are straight out rude and arrogant. If I wanted all in one system (which you will be even more trapped) I would have gone with Square from the beginning.

Save yourself some headache!! I was happy to use it when it came out first, but since then it is just going downhill...products which are supposed to be variants are becoming standalone ones, product tracking not working, inaccurate inventory levels and so on. Can't handle big volumes of input, becomes sluggish and unresponsive, parking and reopening sales is a nightmare,surely there is a better way than this. The support is useless and i gave up a long time ago trying to get something fixed...avoid avoid avoid!!

The system cant seem to handle… The system cant seem to handle different retails prices that link through to product price barcodes. We are an outlet store for various brands and so we quite often have skus well below RRP. I would think many retailers would be in a similar position? They have been looking at an update for it for the last few years ie it isnot a priority apparently.

Worst experience ever... Vend sales team smoothly made big promises and took money for onboarding, after a few months we found that they never had promised features. When I asked for the requested feature - they suggested workarounds. Taken my business to another POS which is 50% cheaper and provides many features and excellent support. I would suggest doing your research before signing up for Vend. They have wasted my 4 months...