Warning - doesn’t do as their sales people say. Warning. Do your full homework first and don’t just take their sales teams word for it. We signed up after being told by two sales people it would fully integrate with woocommerce however this is incorrect. Their system cannot handle sales prices from woocommerce so if you’re running a normal / simple woocommerce site this point of sale is no good! They refunded half our $356 saying we had use of their system which is untrue. We contacted our sales guy within 48 hours pointing out multiple issues that arose when we tried to use it. Now their account people are saying they have done everything they can and to talk to our sales person, but he has not replied to multiple emails.

Charged for not using their service!?! Like other reviewers we have been charged £240 for not taking up their payment service despite being a Vend customer for 9 years. I'll repeat CHARGED FOR NOT USING A SERVICE. The mind boggles. Run a mile, absolute SCAM ARTISTS, the worst customer care I've ever experienced. Was good as Vend, utterly appalling since Lightspeed took over

The system cant seem to handle… The system cant seem to handle different retails prices that link through to product price barcodes. We are an outlet store for various brands and so we quite often have skus well below RRP. I would think many retailers would be in a similar position? They have been looking at an update for it for the last few years ie it isnot a priority apparently.

Slow customer service and bugged system Their customer service is slow but helpful. It seems like they're understaffed. There are a lot of bugs in their EPOS system which they haven't fixed, yet keep bringing out unnecessary 'upgrades' like the new product adding feature that actually slows down the process. We went with Vend which was suggested by StoreKit, I wouldn't recommend them earlier as they also have slow customer service.

I was a Vend customer for many years… I was a Vend customer for many years and was reasonably happy with the product. It was a little over-priced in my opinion but was user friendly and had some useful features. However, their latest pricing structure, in my opinion, was nothing more than greed. Essentially, they want a cut of all their customer's retail takings because they think they are entitled to it. In my opinion, I would avoid this product at all costs. We are currently using a different POS which is costing us about a tenth of what we would have been paying if we had stayed with Vend.