Truly TERRIBLE Customer service! I sold my business at the end of August and jumped through all the silly hoops that Lightspeed makes a customer jump through to sell their store. Here we are 18 days later and Lightspeed still hasn't managed to transition the POS System (theirs) to the new owner. Worst Goat Rodeo I have ever seen. Makes FIS look like paragons of efficiency. Someone's head needs to roll. My advice - AVOID LIGHTSPEED

Don’t use this POS! I used Vend for a few years and I was happy with the product until they decided to change to an all in one payments system. They were bullying clients to change from their own existing merchant facilities to Vends own payment system and if you don’t they penalise you with an added monthly charge on top of your monthly subscription. I complained and they wouldn’t reply to me after this. Then Vend automatically changed me a sign up fee of $150 without my consent. I have now left Vend and trying to get my $150 back which they had no right to take. Don’t use this POS!

The system cant seem to handle… The system cant seem to handle different retails prices that link through to product price barcodes. We are an outlet store for various brands and so we quite often have skus well below RRP. I would think many retailers would be in a similar position? They have been looking at an update for it for the last few years ie it isnot a priority apparently.

Try calling the customer support… Try calling the customer support helpline, 0800 1337857, before you commit to anything, when they call you back two weeks later , that may give an idea of the level of service you'll get as a customer.The sales team funnily enough respond within 2 days! Actual system works ok , small bugs can take some time to get fixed bt as I said the level of support is totally terrible, for £89 a month you're on your own.

The product itself is decent but that's… The product itself is decent but that's where it ends. Support is limited to emails only or some sort of chat that isn't chat (there is nobody there). Add to that their unwillingness to fix issues. If you want to upload csv's you need to use Open Office instead of Excel as they are unable to decode Excel csv's. Unbelievable.