Save yourself some headache!! I was happy to use it when it came out first, but since then it is just going downhill...products which are supposed to be variants are becoming standalone ones, product tracking not working, inaccurate inventory levels and so on. Can't handle big volumes of input, becomes sluggish and unresponsive, parking and reopening sales is a nightmare,surely there is a better way than this. The support is useless and i gave up a long time ago trying to get something fixed...avoid avoid avoid!!

Since Vend has changed to Lightspeed it… Since Vend has changed to Lightspeed it has been a total nightmare. Being charged an extra $200 aud a month for not using their eft terminals, plus all of a sudden some sort of transaction fee which we had never had before. We are now forced to use their eft terminals as we are way too small a company to pay the additional $200 a month. I wish we could afford to go elsewhere but then there is the cost of new equipment which we cannot afford at this time. We are JUST hanging on financially. Thanks for nothing Lightspeed.

Slow customer service and bugged system Their customer service is slow but helpful. It seems like they're understaffed. There are a lot of bugs in their EPOS system which they haven't fixed, yet keep bringing out unnecessary 'upgrades' like the new product adding feature that actually slows down the process. We went with Vend which was suggested by StoreKit, I wouldn't recommend them earlier as they also have slow customer service.

The system cant seem to handle… The system cant seem to handle different retails prices that link through to product price barcodes. We are an outlet store for various brands and so we quite often have skus well below RRP. I would think many retailers would be in a similar position? They have been looking at an update for it for the last few years ie it isnot a priority apparently.

Warning - doesn’t do as their sales people say. Warning. Do your full homework first and don’t just take their sales teams word for it. We signed up after being told by two sales people it would fully integrate with woocommerce however this is incorrect. Their system cannot handle sales prices from woocommerce so if you’re running a normal / simple woocommerce site this point of sale is no good! They refunded half our $356 saying we had use of their system which is untrue. We contacted our sales guy within 48 hours pointing out multiple issues that arose when we tried to use it. Now their account people are saying they have done everything they can and to talk to our sales person, but he has not replied to multiple emails.