The product itself is decent but that's… The product itself is decent but that's where it ends. Support is limited to emails only or some sort of chat that isn't chat (there is nobody there). Add to that their unwillingness to fix issues. If you want to upload csv's you need to use Open Office instead of Excel as they are unable to decode Excel csv's. Unbelievable.

Worst experience ever... Vend sales team smoothly made big promises and took money for onboarding, after a few months we found that they never had promised features. When I asked for the requested feature - they suggested workarounds. Taken my business to another POS which is 50% cheaper and provides many features and excellent support. I would suggest doing your research before signing up for Vend. They have wasted my 4 months...

Totally irresponsible Lightspeed. Since my last post on 31st Jan, Nothing, Nothing has been done!! Got an email on 23rd Feb stating that the job had been done. However, I found that it was just not true! Got an amazing reply from Lightspeed: (one would think the engineers who worked there knew the importance of testing and then certifying the job as done) Lightspeed reply: Now we discovered that the fix works only on the first print (right after the sale is completed on the sell screen), however, the reprints are showing net figures again: Below is my post about a problem from November 2023 and as on 25th February, it still is serious enough for us to have got a warning from the Department of Economic Affairs Dubai UAE, on incorrect invoices being issued. My original post: Lightspeed is not good for Tax inclusive Stores. The subtotals displayed are wrong. This was acknowledged by Lightspeed person and raised a complaint in November. Till date nothing!! I was told that the development team will do so if they find it necessary. How much more ridiculous can one get? EG : Total Gross sale is 1390. VAT @5% is 66.19. Discount is 278 (gross). Subtotal shown by Lightspeed Vend is 1337.05. WHY?? Either show 1323.81 and below that the discount 264.76 (net figures) or show 1390 discount 278. Show VAT @ 52.95. Gross payable @ 1112.00

Vend has been great...but Vend has been great for my small brick & mortar store connected to a Big Commerce website. I have two items keeping me from a 5 ratings. 1) "Pay in Store" orders on Big Commerce should import to vend as "Parked" orders. The current workaround for handling "Pay in Store" orders is terrible. 2) Sales Reporting is not robust. Simply trying to to find out "which customers bought this item" shouldn't require dumping all sales into a spreadsheet.

Software changes for the worse Just 2 days ago (3 Oct 2023 Vend rolled out another change to customers without advising what they are doing that completely screws up the register closures and the entries that are posted to Xero. They have added a Revenue in Advance listed under Delivery & Pickup (if you please) that is not able to be reconciled or traced to any actual transactions. This has become a habit of late as Vend continues to roll out changes that make the product much worse than it was before - it actually used to be quite good before it was taken over by Lightspeed.