thoroughly underwhelming It's been an ordinary experience. We've been with revel for 6 mths, had 3 sales reps (each of which have left) and now have no sales contact. Your support line is our only interaction with revel and they seems to be hit and miss as to their helpfulness. In our time with revel we have also had our systems go down twice in the first 3 mths for no apparent reason. That said no one listens to our feedback which I'd imagine will be what happens here as well.

Why is there no class-action lawsuit yet? One star only because zero was not possible. So very shady - as an existing client, back in March '22, I, and I suppose everyone? received a "pop-up" on the register requiring my cashier to agree to their new terms of service. Plus, even if the pop-up wasn't clicked, simply continuing to use the system was a de facto contractual agreement. What's in that agreement, on page 11? A new three-year contract with full payment required if cancelled. No notice, no acknowledgment of agreement. Nothing. I only found out when I went to cancel the service and now am on the hook for thousands of $$. Please everyone, let me know where to sign up for the class-action lawsuit.

If I could give 0 stars If I could give 0 stars, I would. Revel is awful. We have technical issues every couple of weeks and can’t get the technical support that they promised! We will sit on the phone for hours waiting for someone in tech support to pickup…sometime they never answer. When they do finally pickup, it’s someone you can barely understand from Pakistan and by that time we’ve have to close our doors and stop doing business, losing thousands of dollars. It’s the worst experience I’ve ever had with any company. Don’t be fooled. Walk about from the POS…it literally is a POS.

Untrustworthy Corp Got bonded to a contract when I didn’t get the full out disclosure of fees and other requirements needed until I had signed agreement. It’s been over 6 weeks and haven’t gotten anything but two boxes and my money has been long gone. The service after my discontent and explanation of unreasonable help was horrible. Just like all companies they want your money and do not care for your business growth.

Poor Customer Service and Worse Authentification Protocols If you speak to a rep named Amy, don’t expect much help nor to be spoken to kindly. Also, Revels account verification process is really lacking proper security and authentication measures as explained to me by Amys manager Dashawn (not too sure on that spelling there) My issue stayed unresolved and I’ll likely never use nor refer Revel to anyone for use in the future.