Revel Systems

San Francisco, United States
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1.50
Based on 20 Reviews

5

10.00%

4

0.00%

3

5.00%

2

0.00%

1

85.00%
About Revel Systems

Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees. Revel’s Mission Revel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.

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Harriet Kingsbury
US

Be careful with Revel Be careful with Revel. They are a good POS system, but if you cancel they become vindictive and aggressive. I switched systems because our franchise required it, so when it was time to renew, I didn’t, and when I called to cancel, they said I had agreed to a pop up message for 3 more years so they invoiced me for $25,000 that they say I know owe. The interesting matter is that like other times that I renewed my contract, a representative had reached out a few weeks before I cancelled so we could discuss the terms of my new contract, so why did they sent someone to renew my contract if it could be renewed on a pop up. Also. Revel is very detailed, every time you make a change, they send you a docusign to agree to the change, every time I renewed my contract, I received an email with a docusign contract that I had to sign. And now, since I told them I cancelled, all of a sudden I am on a 3 year contract that I never agreed to. So be VERY careful with them if you plan to leave them, as they will become vicious and awful.

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Vytis
GB

Avoid! Avoid!! Won't let you cancel, contract automatically renewed every 1st of January for another 12 months, so if you want to cances still have to may every month untill end of contract. Thieves!!!!

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Claudio Rimmington
GB

Great product now with local support I use this product across my restaurants in the UK and can't praise it highly enough. I have all the benefits of a well established product with lots of integrations where I need them but with the super secure architecture of iOS. The project process and initial support from NFS has been first class and the credit card processing is saving me money vs my last deal with Dojo.

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Johnathon Petruescu
US

RUN! WORSE NIGHTMARE! LAWSUITS RUN! DO NOT WALK! This company is a complete fraud. Not only are their services absolutely terrible, outdated and unreliable, they will charge you fees for literally not having the service. I wouldn’t recommend this service or company to anyone, even if it was the last company on earth. They have been the absolute worse company to “work with”—even though I am not even on their platform. They are frauds and LAWSUITS are waiting to happen. They would promise that their systems are capable of handling rollouts with our franchise BUT that is otherwise proven. Such a HUGE mess and they would just keep charging fees, regardless that their system isn’t even capable of handling a children’s lemonade stand, let alone a store. Pathetic. I’d give them negative 5 stars if I could. STEER CLEAR!!! RUN to the nearest EXIT. SAVE YOURSELF.

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Whistling Duck Farm Store
US

Why is there no class-action lawsuit yet? One star only because zero was not possible. So very shady - as an existing client, back in March '22, I, and I suppose everyone? received a "pop-up" on the register requiring my cashier to agree to their new terms of service. Plus, even if the pop-up wasn't clicked, simply continuing to use the system was a de facto contractual agreement. What's in that agreement, on page 11? A new three-year contract with full payment required if cancelled. No notice, no acknowledgment of agreement. Nothing. I only found out when I went to cancel the service and now am on the hook for thousands of $$. Please everyone, let me know where to sign up for the class-action lawsuit.

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