Functional, but far from ideal. Functionally, it works for most things we need and very rarely has caused a disruption during operations. However, it severely lacks in things we want. We have yet to receive upgrades for tap to pay and chip & pin, as we were assured were on their way when we initially agreed to use Revel (over 1 1/2 years ago). It is also lacking in the CRM function, not allowing for simple features like expiration dates. Reporting is also not straightforward, as EOD reports do not adjust for returns and payouts.

Be careful with Revel Be careful with Revel. They are a good POS system, but if you cancel they become vindictive and aggressive. I switched systems because our franchise required it, so when it was time to renew, I didn’t, and when I called to cancel, they said I had agreed to a pop up message for 3 more years so they invoiced me for $25,000 that they say I know owe. The interesting matter is that like other times that I renewed my contract, a representative had reached out a few weeks before I cancelled so we could discuss the terms of my new contract, so why did they sent someone to renew my contract if it could be renewed on a pop up. Also. Revel is very detailed, every time you make a change, they send you a docusign to agree to the change, every time I renewed my contract, I received an email with a docusign contract that I had to sign. And now, since I told them I cancelled, all of a sudden I am on a 3 year contract that I never agreed to. So be VERY careful with them if you plan to leave them, as they will become vicious and awful.

Worse than a used car salesman with a lemon. I’ve been trying for weeks to purchase this POS but I’ve either been completely ignored or had bullying tactics used to get me to sign up by the end of the week without first answering some basic questions I have. I feel like I’m dealing with a used car salesman who knows he has a lemon on his hands. Revel - get a clue. If you’re an honest business with a solid system, you shouldn’t have to hide or lie about your pricing, ignore potential customer’s questions, or make people pay for equipment they don’t think they need.

Great product now with local support I use this product across my restaurants in the UK and can't praise it highly enough. I have all the benefits of a well established product with lots of integrations where I need them but with the super secure architecture of iOS. The project process and initial support from NFS has been first class and the credit card processing is saving me money vs my last deal with Dojo.

Huge mistake I waited on hold for support once for 61 minutes, YES that is more than 1 hour! Another handful of times I waited for 30-40 minutes. Customer service agents are knowledgeable but there is a language barrier. The system is very confusing to use and set up in Backoffice. A lot of extra steps for every action, not good for a bar at all! I cant see it being beneficial for QSR either. They also misrepresented the capabilities of the system, so I was released from my contract, with a 45% restocking fee on their returned and proprietary equipment (stand, cables and other stuff)