SLOW Customer Service, not listening to the customer At first use, Hosting24 was fine. My use of this hosting service consisted of accessing the CPanel for uploading some edited HTML files for my client. Now, things are a complete disaster. There is no way to get help in a timely manner, especially in an urgent situation. There is no phone number, no urgent option, nothing. Just wait while my client's site suffers during their peak business time. I gave specific directions to the person on the hosting24 customer service chat, and the instructions were not followed. I now have a WordPress website that was not supposed to go live, now live. I specifically told them to migrate the site to the staged environment I had created on the hosting24 server. Easy instructions. They were not followed. Now my client is upset that this site is not what they wanted. Now I'm waiting on the chat for urgent help. If there was a phone number to use to escalate situations like this, then this one-star review would have probably been a five-star review, and this review would be telling how helpful and courteous hosting24 was in fixing their error. Please change your customer service options. This is extremely unavoidable.

Excellent The technical service is perfect (no great trouble since i started with Hosting24 nearly 10 years ago with a free hosting plan). SInce then, I asked their support a couple of time and they answered quickly, nicely and beahaved professionnally. I strongly recommand this hosting company that cares of its free "clients" with the same concern as if they were VIP customers.

Insanely bad support & bad quality of service. After multiple issues, delayed account setup, misinformation and website downtime for over 24 hours, I am sick and tired of this company. ´Their sorry excuse for a support desk has an average response time of 2-3 hours, and they seem very inadequately educated. Their so-called "live" support is almost just as slow as thir ticket system. This level of service is completely unacceptable. I am never doing business with them again, and I can not recommend them in any way.

Refund rejected! After using hosting24 for several months I've disappointed and moved all my sites to another hosting and forgot to cancel annual subscription. When I got a notification from Paypal about payment I immediately requested account cancellation and refund. Refund was rejected because it's possible for new subscribers only!!!

I am a customer fo Hostin24 since 2018 I am a customer fo Hostin24 since 2018, i bought the shared hosting plan with unnlimited diskspace. In the mean time they have changed the settings and now i find my self paying for an unnlimited web space but receiving 50gb only! The support is making fun of me and avoid the direct problem