migrated my sites causing 403 forbidden… migrated my sites causing 403 forbidden issues. When I emailed that to fix. They still do not replied to me. Worst experience

Poor Level 1 Techincal Support I have been a customer for over 6 years now so I'm sorry to have to write this review, as I've never had such a bad issue before this point. 4 weeks ago on the 25th of Feb, I got user reports that DB errors were occuring and that the DB authentication was revoked. That's strange as I haven't changed anything for a while. Upon further investigation and unbeknown to me my hosting IP had changed completely which was causing these issues. After I worked that out and corrected it all was well, I followed up and found my hosting was transferred over to new servers which caused this migration. On March 9 I reached out to you again that after this migration I was unable to access certain parts of my hosting specifically definers in the MySQL hosting DB, as when reimported from the migration had been changed to root user, which I don't have access too. After discovering that with support, all they would need to do is go in and change these definers back to how they were. This fix should have taken maximum 10 minutes. I followed up the next day and got told "Our team is currently working on the issue! I have sent a follow up regarding this and we should be getting an update within the day 🙏" I got no follow up with the day so followed up again 3 days later, and was told it was under investigation but would get a response any time soon. On March 14th still with no response I followed up again, again with no response from the investigation. On March 17th I followed up again and again got told "Thank you for waiting! I checked and see that your case is still under investigation by our specialists. As soon as there will be any update, my colleagues or I will inform you immediately blush" I've now reached out 4 times to solve a trivial issue that HOSTING24 caused when they migrated my shared hosting to a new IP.

Excellent The technical service is perfect (no great trouble since i started with Hosting24 nearly 10 years ago with a free hosting plan). SInce then, I asked their support a couple of time and they answered quickly, nicely and beahaved professionnally. I strongly recommand this hosting company that cares of its free "clients" with the same concern as if they were VIP customers.

I am a customer fo Hostin24 since 2018 I am a customer fo Hostin24 since 2018, i bought the shared hosting plan with unnlimited diskspace. In the mean time they have changed the settings and now i find my self paying for an unnlimited web space but receiving 50gb only! The support is making fun of me and avoid the direct problem

Number one scammer in world I am an old customer of them and I have a 14 years old domain there which value is much now. They suspend it without any reason and never inform me about it. Suddenly I noticed my domain suspend. If you have any hosting or domain with hosting24 or hostinger make sure to switch soon.