SLOW Customer Service, not listening to the customer At first use, Hosting24 was fine. My use of this hosting service consisted of accessing the CPanel for uploading some edited HTML files for my client. Now, things are a complete disaster. There is no way to get help in a timely manner, especially in an urgent situation. There is no phone number, no urgent option, nothing. Just wait while my client's site suffers during their peak business time. I gave specific directions to the person on the hosting24 customer service chat, and the instructions were not followed. I now have a WordPress website that was not supposed to go live, now live. I specifically told them to migrate the site to the staged environment I had created on the hosting24 server. Easy instructions. They were not followed. Now my client is upset that this site is not what they wanted. Now I'm waiting on the chat for urgent help. If there was a phone number to use to escalate situations like this, then this one-star review would have probably been a five-star review, and this review would be telling how helpful and courteous hosting24 was in fixing their error. Please change your customer service options. This is extremely unavoidable.

I've been with them for 2 yrs and for… I've been with them for 2 yrs and for the past 4 months it has been one issue after the other. Website having lots of downtime, emails not working, always trying to say that cause is never on their end when in fact it clearly is. I've moved my hosting to a new provider and what would you know, I've had no issues there. They really need to get sorted or they will continue to lose clients. I will be moving all my other websites from them as they can never resolve any of the issues.

Website goes down, support doesn't help I've been a client of this hosting company for several years, only because I had the sad idea of paying several years at once, due to a discount. Can't count how many times my website went down with no reason. I send them emails, hours later they say they'll check, reply with reasons I can't understand and each email takes a day to answered. Sometimes you get a helpful person, often times they just don't care as I am locked to a plan that is paid for. Once they suggested that I should go for a more expensive plan to solve some of my problems, but obviously it didn't change a thing.

Worst technical support Worst customer and technical support offered by hosting24. I wanted to switch my website from cpanel to their hpanel (both hosted with them). There was no option cancel or switch the cpanel hosting so I had to ask the customer service team to cancel the cpanel plan. They were not able to remove my domain from it. Once it was cancelled the new hosting simply rejected it saying it's already hosted. The technical wasn't able to solve this for 10hours and they still are. This caused a significant offline time for my website and resulted in loss of revenue. I also had a similar experience with registering a domain with them which Required extra requirements. All the documents were provided yet the took 10 days to register. Worst technical support I have ever encountered.

Insanely bad support & bad quality of service. After multiple issues, delayed account setup, misinformation and website downtime for over 24 hours, I am sick and tired of this company. ´Their sorry excuse for a support desk has an average response time of 2-3 hours, and they seem very inadequately educated. Their so-called "live" support is almost just as slow as thir ticket system. This level of service is completely unacceptable. I am never doing business with them again, and I can not recommend them in any way.