Customer service does not exist. Going to Spireon Fleet locate for my Landscaping Fleet was very big mistake. Their customer service is non existence. Getting to anyone with authority or higher management or even who handles your account is fruitless. The one thing they do well is bill you. once my contract ends I am going else where. I do not recommend them to anyone especially small business.

Their GPS tracking products do not… Their GPS tracking products do not work. We have used them for years, have 100s of units from them, and started realizing about 80% of them end up failing. Their customer service doesn't care, and are useless overseas people.

Worst company ever End up with 80 non working devices out of 200. Customer service is absolutely no help. I lost 4 trailers due to their faulty equipment just for 1 year with potential for over 80 pieces of equipment to be lost. They cost us over $100,000 in losses so far and lost days of my time in sending reports back and forward pretending they are working on the issue but with no results. Not a single device replaced or even be able to stop monthly charges for. We are switching to a different vendor as far as we are expending and can't afford such a poor tracking software

The represenative that assisted me this… The represenative that assisted me this morning knew exactly what he was doing and navigated me to the correct tabs and page with no mistakes. That really helps so that there is no confusion on the customers end as we learn from you and how well trained your staff is. Appreciate getting a knowlegable customer service rep on the other line. Great Job!! Jennifer Johsnon

Horrible Experience! I purchased 5 Trackers and on the 1st installation the trackers werent showing up on my home screen. It took an entire week for support to get the account updated and when they finally do, the mobile app is not functioning either. I've been trying to get the phone application up and running for over 3 weeks and everyone just keeps escalating a "case" and nothing happens. I have lost over $3,000 due to Spireon's carelessness and dismissiveness. This is the worst customer service experience I have ever had in my life. Would not even recommend my worst enemy to this company.