The represenative that assisted me this… The represenative that assisted me this morning knew exactly what he was doing and navigated me to the correct tabs and page with no mistakes. That really helps so that there is no confusion on the customers end as we learn from you and how well trained your staff is. Appreciate getting a knowlegable customer service rep on the other line. Great Job!! Jennifer Johsnon

Poor invoicing practices Been trying for a month to get my inventory corrected. Can't seem to get old units removed from my device list, but Spireon is quite capable of getting replacement units added to my invoice count.

NOAH! Noah was ABSOLUTELY hands down one of the most fantastic customer service representatives I have ever had the pleasure of speaking with. I had major issues and he not only worked hard to resolve them, but he went above and beyond to help assure me that my problems would be solved. He took the time to get every detail he could in order to assist me with my issue. I wish every customer service rep that I had the pleasure of speaking to was as wonderful as Noah. Thank you !!!

Horrible Experience! I purchased 5 Trackers and on the 1st installation the trackers werent showing up on my home screen. It took an entire week for support to get the account updated and when they finally do, the mobile app is not functioning either. I've been trying to get the phone application up and running for over 3 weeks and everyone just keeps escalating a "case" and nothing happens. I have lost over $3,000 due to Spireon's carelessness and dismissiveness. This is the worst customer service experience I have ever had in my life. Would not even recommend my worst enemy to this company.

Customer service not a priority; just grab the sale Truly a bad experience! The customer service of this company is just not there. I have been waiting without success to get someone to respond to our drivers not being able to log into whatever app that they should be using to document their time. I have been told; “I’ll call you back” “They’re working on it” “I’m on top of it” and other failed follow-ups. This all during the Formula 1 Weekend in Austin and my drivers are not able to service the area because we do not have a functioning ELD system. This has cost us dearly!