miserable terrible company miserable terrible company, bad customer service, never get back to you, avoid at all costs, use stripe. They contacted me, but still getting minimal help from the terrible Merchant Change Group. Who refuse to provide any assistance in helping me update my bank account for deposits. Would avoid business at all costs.

Complicated customer service The man I talked to to sign up my account was very nice and helpful. Not to long after using it the card reader it broke so we got a different card reader (square) and stopped using the old one. We got a letter saying we owed money a few months later. We called to close the account and pay the fees but the gentleman (Paul I believe) we talk to was very rude to me and my mother and very unprofessional as we are just trying to figure this out. I talk to someone else a lady didn’t catch her name but was in the recovery department she was very helpful and nice and we ended up figuring everything out! So mixed reviews on this company kind of confusing to figure out.

Worse customer service imaginable Worse customer service imaginable. My account somehow started being used by hackers for unauthorized voice authorizations so they can verify stolen cards. I was charged for months on end for these charges and nothing was done. I called almost a dozen times and finally at the end they send me a notice saying they are terminating their relationship with me and my services are no longer active. I was never even credited back for those charges. Never will do business with them again.

Be careful!!!! Be careful!!!! Elavon will take funds will debit your bank account for any reason after you close the merchant account , if you choose to close the merchant you should close your bank account immediately Elavon always will find a reason and will debit your bank account some kind of a punishment

Elavon made a big JOKE with me on my vacation I was on vacation. My Converge online payment link stop working. Called support but they verified every details like bank account number, merchant id but didn't help me because they need batch ID, terminal number(which they think i always carry with me like a phone). The rep disconnected call which they not suppose. I decided to end up, 3rd attempt with rep they connected me customer service and that rep helped me to close my account by verifying all details. He said it was sad that you didn't got tech support which I suppose to get. Big surprise for me they didn't activate my online payment link but they CANCELED MERCHANT ACCOUNT with same verificayion details. Shame on this guys Company Name: Pestisect Pest Control Time of calls 6.49pm, 5.21pm, 5.08pm Mar-13,2024