Elavon will STEAL YOUR MONEY!!! I would give negative 14,000 stars if I could. This is the amount that Elavon is withholding after closing our account over a year ago. Despite dozens of phone conversations, we've received nothing but false promises. Elavon's actions are more than immoral, they're criminal. Do NOT consider working with this company!!

Worse customer service imaginable Worse customer service imaginable. My account somehow started being used by hackers for unauthorized voice authorizations so they can verify stolen cards. I was charged for months on end for these charges and nothing was done. I called almost a dozen times and finally at the end they send me a notice saying they are terminating their relationship with me and my services are no longer active. I was never even credited back for those charges. Never will do business with them again.

Complicated customer service The man I talked to to sign up my account was very nice and helpful. Not to long after using it the card reader it broke so we got a different card reader (square) and stopped using the old one. We got a letter saying we owed money a few months later. We called to close the account and pay the fees but the gentleman (Paul I believe) we talk to was very rude to me and my mother and very unprofessional as we are just trying to figure this out. I talk to someone else a lady didn’t catch her name but was in the recovery department she was very helpful and nice and we ended up figuring everything out! So mixed reviews on this company kind of confusing to figure out.

This company is truly a thieve This company is truly a thieve, I will be having investigation on this company. They have charged excess money, taking money and holding a money that they are not authorized, I will be put a legal complain with the government and I will follow the investigation to the last minute of it. we have been closely watching this company and soon it will be in the news.

They will not fund transactions or return the money to my customers - they are just taking it! Its been three days since my customers have paid and Elavon is keeping the money. They are not sending it to me, and they are not returning it to the customers. For some reason, Elavon thinks that $3,500 in customer payments made to my company belongs to them. I have made three calls to their customer service so far, and I am just transferred to endless holds. I will ask my customers to dispute the transactions with American Express, hoping they can get their money from Elavon. No one from Elavon has reached out and told me why they are taking my customer's money, and no one will tell me why when I call. Elavon is just keeping $3500 in payment because they feel it's theirs!