All headache, little benefit for small businesses We tried to use Elavon as a small business because we had heard it might have better rates. The pricing was not transparent, the customer service was not helpful, the system was very difficult to log into and access, the buy button was a nightmare to set up and took days working with their tech team, and their system is so outdated their own tech support seems to have a hard time using it (some of it still runs in DOS). Pricing varies by type of card, online transaction vs in person swipe, etc. When I called and asked for their rates, the customer service agent was able to tell me a few things over the phone but refused to send us a price sheet and said the rates could change at any time. After more than 6 years of trying to navigate their system, we were just told that they closed our account with no notice. They claim to have called, but we confirmed the phone number and the email and have no calls, voicemails or emails from them regarding closing the account. Do not recommend.

If I could give zero stars I would ~… If I could give zero stars I would ~ what a miserable company. Been through 4 customer service reps since I started there as they must have all quit. No assistance with PCI compliance and OUTRAGEOUS monthly fees even when you haven’t used their service!!!!

miserable terrible company miserable terrible company, bad customer service, never get back to you, avoid at all costs, use stripe. They contacted me, but still getting minimal help from the terrible Merchant Change Group. Who refuse to provide any assistance in helping me update my bank account for deposits. Would avoid business at all costs.

Good Luck trying to cancel Elavon! We canceled our service with Elavon in November 2021, but they did not stop charging us until July 2023. They said we canceled PCI Compliance, but not our service. Does that make sense? We have contacted them multiple times, only to be told that a supervisor would call us back and guess what, that has not happened. VERY POOR CUSTOMER SERVICE!

Be careful!!!! Be careful!!!! Elavon will take funds will debit your bank account for any reason after you close the merchant account , if you choose to close the merchant you should close your bank account immediately Elavon always will find a reason and will debit your bank account some kind of a punishment