Complicated customer service The man I talked to to sign up my account was very nice and helpful. Not to long after using it the card reader it broke so we got a different card reader (square) and stopped using the old one. We got a letter saying we owed money a few months later. We called to close the account and pay the fees but the gentleman (Paul I believe) we talk to was very rude to me and my mother and very unprofessional as we are just trying to figure this out. I talk to someone else a lady didn’t catch her name but was in the recovery department she was very helpful and nice and we ended up figuring everything out! So mixed reviews on this company kind of confusing to figure out.

Elavon will STEAL YOUR MONEY!!! I would give negative 14,000 stars if I could. This is the amount that Elavon is withholding after closing our account over a year ago. Despite dozens of phone conversations, we've received nothing but false promises. Elavon's actions are more than immoral, they're criminal. Do NOT consider working with this company!!

miserable terrible company miserable terrible company, bad customer service, never get back to you, avoid at all costs, use stripe. They contacted me, but still getting minimal help from the terrible Merchant Change Group. Who refuse to provide any assistance in helping me update my bank account for deposits. Would avoid business at all costs.

Absolutely terrible Absolutely terrible! Closed account and was still getting charged every month for fees. Not only for one account but for an old account we stopped using over a year ago with no refunds given. Said they will put in a request but it’s been months. Go with a smaller company, this one is terrible and too many people and reps to try and keep track of. I’m guessing they want it this way..

Horrible company Horrible company! Acts as if they are above speaking directly with customers from higher ups I reached out to ask a question in regards to new equipment that was sent to me with only a qr code with vague instructions only to be told shouldn't have the individuals name nor should I be contacting her because the equipment was handled by another company but that had nothing to do with her making that statement and the representative relayed the message exactly. This isn't any way to treat anyone let alone a potential customer but to say the least I wouldn't recommend this place to anyone or anything! I'm currently still trying to send back equipment and receive the fee that I was charged.