Worse customer service imaginable Worse customer service imaginable. My account somehow started being used by hackers for unauthorized voice authorizations so they can verify stolen cards. I was charged for months on end for these charges and nothing was done. I called almost a dozen times and finally at the end they send me a notice saying they are terminating their relationship with me and my services are no longer active. I was never even credited back for those charges. Never will do business with them again.

Good Luck trying to cancel Elavon! We canceled our service with Elavon in November 2021, but they did not stop charging us until July 2023. They said we canceled PCI Compliance, but not our service. Does that make sense? We have contacted them multiple times, only to be told that a supervisor would call us back and guess what, that has not happened. VERY POOR CUSTOMER SERVICE!

Terrible experience as a business… Terrible experience as a business owner. We were only with Elavon for 14 months. We switched thinking it would be an upgrade from prior merchant service company however it was a bad move and had to switch again. Money was lost/missing. "Approved" transactions were not reaching account. Our accountant and business manager were baffled. Ultimately the problem was identified as being with Elevon card processing and it took MONTHS to get it resolved and they were non-responsive at multiple levels of the company.

All headache, little benefit for small businesses We tried to use Elavon as a small business because we had heard it might have better rates. The pricing was not transparent, the customer service was not helpful, the system was very difficult to log into and access, the buy button was a nightmare to set up and took days working with their tech team, and their system is so outdated their own tech support seems to have a hard time using it (some of it still runs in DOS). Pricing varies by type of card, online transaction vs in person swipe, etc. When I called and asked for their rates, the customer service agent was able to tell me a few things over the phone but refused to send us a price sheet and said the rates could change at any time. After more than 6 years of trying to navigate their system, we were just told that they closed our account with no notice. They claim to have called, but we confirmed the phone number and the email and have no calls, voicemails or emails from them regarding closing the account. Do not recommend.

Horrible company Horrible company! Acts as if they are above speaking directly with customers from higher ups I reached out to ask a question in regards to new equipment that was sent to me with only a qr code with vague instructions only to be told shouldn't have the individuals name nor should I be contacting her because the equipment was handled by another company but that had nothing to do with her making that statement and the representative relayed the message exactly. This isn't any way to treat anyone let alone a potential customer but to say the least I wouldn't recommend this place to anyone or anything! I'm currently still trying to send back equipment and receive the fee that I was charged.