Had a bill added to my three account… Had a bill added to my three account ..after much searching I realised that my sons PS5 is linked to my phone and I didn’t have a security code set up .. Can be really worrying when you see the bill as it doesn’t stipulate where the charges come from but it will definitely be linked to a child’s gaming account and you need to check and place a code on there

My 12 year old daughter's phone has… My 12 year old daughter's phone has been fraudulently charged over £300 for play station purchases. The person at Boku insisted it was my daughters fault and said I needed to investigate and that she was unable help and could not process a refund as the charges were legitimately made. I asked to speak to her manager as this was not true as the charges were as a result of fraud. She refused to pass me to her manager and then terminated the call. I then called back and spoke to a helpful guy called AJ. He helped me straight away and sorted the refund. I feel sorry for companies where they are hiring the wrong people with terrible attitudes that spoil the reputation of the company and provide horrendous customer service. Had I not called back and spoken to AJ, this would not have been resolved. It should have been resolved the first time.

Boku Apparently Boku has been helping themselves to my phone bill since June/22. $8.00 per month. Didn't notice it til december as I pay for 4 phones. Contacted phone company, they tell me its Boku's responsibility, Boku tells me it's Microsofts responsibility, Microsoft say's it's Boku fault! No help from anyone!! They are all scammers!

I have been charged £8.98 every month… I have been charged £8.98 every month for the past 4 months to something I never applied to! I tried blocking my number on Boku but I’ve still being charged even though it’s showing no payment history! Spoke to 3 and it’s definitely Boku that have been charging me! I have been advised to contact the police for fraud of Boku show lack of communication!

Sony claiming money through my 12 year… Sony claiming money through my 12 year old daughter's O2 mobile account. Completely scammed with 6 x £19.99 payments taken within seconds of each other. We do not have Sony PSN accounts and my daughter is upset and worried about this. How can this be allowed to happen. This is THEFT and from reading previous reviews it seems it is rife. I feel completely violated and I will be pursuing Boku for full reimbursement to my mobile phone account! If this is not resolved I will be reporting it as a crime!