Customer service is a joke Customer service is a joke, £130 on top of my son’s phone bill by this company. For what? Three gave me the company details called to be fobbed off and told to contact Sony?? For what reason?? This is on his mobile not a computer and the payments are to this company!! The number they gave me for Sony didn’t work either. Absolute joke, I will keep trying to contact everyday until I get a refund.

My 13 yr old granddaughter was charge… My 13 yr old granddaughter was charge nearly £200 for playstation that has never been ordered my daughter contacted boku to explain that nothing was ordered and they were absolutely useless no help in any way shape or form and told my daughter its on the phone number so it must be right .. this company are fraudsters and scammers and should be reported we will be taking this matter further.. this company is an absolute disgrace targetting children ... steer well clear and report report report !!!

How is this allowed??? My teenage daughter had a £50 charge on her phone bill from Boku despite never signing up for anything. It seems from reading other reviews they like to target children. Ripping people off during the cost of living crisis is disgusting, thanks to them im now in my bank overdraft. I’ll be taking this further. Edit: So after contacting Boku they referred me to Apple who confirmed someone had used my daughters number to fraudulently buy digital goods from Apple through Boku. To say Boku dont care is an understatement. They absolutely couldn’t care less. They are happy to provide a payment service that is obviously easy to scam but they don’t want to take any responsibility when people have their hard earned money scammed from them. Disgusting company, ive reported them to Action Fraud.

Unathorised charges on my phone bill Unathorised charges on my phone bill. Boku have agreed to refund back to my bank which will take 30 days!!!! Still waiting and on day 15 from apparent funds being processed back to my bank account. Now I know we are dealing with an international payment but 30 days!!! Update: Day 30 and no refund. Have emailed support twice and no response.

I have been charged £8.98 every month… I have been charged £8.98 every month for the past 4 months to something I never applied to! I tried blocking my number on Boku but I’ve still being charged even though it’s showing no payment history! Spoke to 3 and it’s definitely Boku that have been charging me! I have been advised to contact the police for fraud of Boku show lack of communication!