I wanted 15 images and have been… I wanted 15 images and have been charged $25 a month the last 4 months without my knowledge.

The “free” trial is a scam The “free” trial is a scam. I downloaded 3 images within 2 days of the 7 day window and a $69 charge appeared on my credit card. I immediately cancelled the “free” trial but I’m still trying to get a full refund. Customer service is rude and accused me of trying to exploit their free trial. Huh?

Immediate help! Kimberly could not have been more helpful today. I’m a brand new customer & was very confused about downloads & credits etc. I’m NOT very computer savvy so I explained what I needed to do & Kimberly very carefully & kindly walked through the steps & sent the selected photo to me. I’m very impressed by the immediate response & hope you are lucky enough to have more employees like Kimberly!

I forgot to uncheck automatic renewal… I forgot to uncheck automatic renewal after purchasing a few images. Didn’t notice my credit card was being charged $25 a month until 4 months had passed. All my fault. I called and talked with Kimberly. WOW! Talk about customer service; Kimberly refunded all four months and was absolutely wonderful about the whole thing. Dreamstime should send Kimberly out to teach others about customer service.

Kimberly V made my day Kimberly V made my day. I thought I had the rest of the day to finish a download and missed the window by a couple hours due to computer issues. Kimberly reinstated my download for the rest of the day which let me resolve my issues. This was a great customer interaction and the best part...a live person answered a phone call without hold or pushing a bunch of buttons!!!!